Job details
Job Type Full-time Temporary
Full Job Description
This is a temporary position from 3/11/2021 until 6/21/21.
Our Company
Allegro is a respected leader in the senior living industry, actively engaged in ownership, operations, design, development and property management services for multiple luxury brands throughout the US, with corporate headquarters located in St. Louis, MO.
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*Our Community*
At Allegro in Hyde Park, you’ll discover the joys of inspired senior living. We care a lot about the people we serve. So we work hard to help you continue to enjoy friends, family, hobbies, and to provide all the little things that make your life meaningful and unique. Our warm, comforting and engaging environment will delight you every day. Demand the best for the rest of your life. Live the Inspired Life at Allegro.
The Community Concierge is responsible for ensuring the consistent delivery of customer service to every resident and family member of the Community. The goal is to meet the highest hospitality and customer service standards of the Company. The Community Concierge should proactively anticipate needs of residents as well as addressing their immediate requests in a timely fashion.
Areas of Responsibility:
- Arrange for special requests from residents and their family members including information, directions, reservations, and ground transportation for local and regional events, attractions, and activities. This includes transportation of residents to scheduled physician appointments.
- Assist Lifestyle Director (LD) with transportation arrangements, to include scheduling, tracking transportation charges, and vehicle maintenance.
- Monitor and track all transportation charges as directed.
- At the direction of the LD, provide transportation charges to Business Office Manager for resident billing.
- Must know and follow all guidelines in the Vehicles policy.
- Coordinate Community transportation services ensuring the maintenance of the vehicles and adherence to the transportation budget and expenditures as directed.
- working relationships with area contacts to provide first-hand knowledge of local and regional events, attractions, and activities to stimulate and enhance the quality of life for our residents.
- update and publicize outside local and regional events.
- input from residents concerning their lifestyle, dining, and activity preferences.
- Assist residents in the mailing of letters and packages.
- Arrange for dry cleaning pick up and delivery.
- Maintain and make available pharmacy/medical contact information to assist residents in the delivery of prescription and other medical needs.
- Act as first point of contact for any independent living resident concerns and confer with the Executive Director regarding resolution.
- Assist residents with Housekeeping, Maintenance, Dining, and transportation services and other personal needs.
- Notify Hospitality Committee of new resident arrivals to ensure proper welcoming.
- Ensure readiness of apartment day of move-in with a final inspection. This includes arrangements of an appropriate move-in gift for the new resident.
- Make welcome arrangements for first-day move-in for new resident to include introduction to other residents, dining plans with family members and selected current residents, etc.
- Orient new residents to the Community, including review of resident handbook with new resident.
- Assign and coordinate parking for residents. Apply parking tickets when necessary.
- Promote current and future resident activities both within the Community and outside the Community as directed.
- recognize residents’ birthdays.
- In conjunction with LD and other Department Heads, plan and organize block/floor parties.
- As directed, keep budgetary considerations in mind when making all decisions.
- Schedule visits to residents who are confined to their apartment temporarily due to illness and make sure tray service and other services are provided for them.
- Follow up with residents when returning home from hospitals, clinics, or other health care centers after illness or other significant life events. Notify appropriate departments of any discharges from hospital or re-admission to the Community from higher level of care facility, hospital or clinic. Provide and maintain list of outside services available to assist residents.
- Must maintain a clean and neat working environment.
- Assist Sales & Marketing with independent living prospect tours when needed.
- Conduct walk-through inspection of apartments for damages after residents move out using the Move-In/Move-Out Condition form.
- all lost and found items and maintain an inventory log of such items.
- and participate in all meetings and training as required by Company policy and the Lifestyle Director.
- Maintain high standards of personal appearance and grooming, which include wearing proper attire and a name tag when on duty.
- Be constantly watchful of signs that residents are not able to function independently or a change in resident’s behavior. Report all signs to the Lifestyle Director or Resident Services Director following the Company policies and procedures.
- Report all deferred maintenance, vandalism or hazardous situation to the Lifestyle Director as discovered and take appropriate action as necessary.
- Ensure understanding of and compliance with all regulations regarding residents’ rights.
- Maintain confidentiality of all pertinent resident, associate, Community and Company information deemed as such.
- Other duties as assigned.
Special Requirements/Certifications:
- Must be a minimum of 18 years of age.
- Minimum high school diploma or equivalent.
- At least one (1) year of related customer service experience.
- Excellent verbal, written and telephone communication skills essential.
- Must have working knowledge of appropriate Microsoft Office programs.
- Must pay attention to detail, be energetic and enthusiastic, displaying a positive demeanor by being gracious, attentive, courteous and service-oriented always to residents, family members, and fellow associates.
- Must be a problem solver. Ability to multi-task is essential.
- Must have a positive Criminal Background Screening.
- Must pass a physical having no signs or symptoms of a communicable disease including tuberculosis where required. Freedom from tuberculosis must be documented on an annual basis where required.
- The Community is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy.
- Must have a means of transportation.
- Must possess a valid driver’s license for the state where the vehicle is operated. CDL with passenger endorsement preferred.
- Must have an acceptable Department of Motor Vehicle (DMV) record.
- Must be insurable by the Community’s automobile insurance carrier.
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*Must not have the following: *
- Driver’s license denied or revoked within the last three (3) years.
- Two (2) or more suspensions (with reinstatement), within three (3) years or currently suspended license without reinstatement. Suspensions for certain offenses will not be considered for the purposes of this requirement, i.e.: unpaid tickets, failure to appear, underage use of tobacco, and failure to pay child support.
- Any major DMV citation in the last five (5) years. Major citations include, but are not limited to: DUI, DWI, speeding more than 25 mph, reckless driving, careless driving, vehicular homicide, manslaughter, or any citation punishable by incarceration.
- Two (2) or more at fault accidents within the last three (3) years.
- Three (3) or more moving violations within the last five (5) years.
- Must be able to pass a driving safety test while driving the Community vehicle.
- Must be at least twenty-one (21) years of age but not more than seventy (70) years of age. If over 70 years of age, the driver must provide documentation from their primary care physician that they can operate the assigned vehicle. This documentation must be renewed every year.
Allegro is an EOE (Equal Opportunity Employer) and drug-free workplace.
Location: 800 West Azeele Street, Tampa, FL 33606
Location: 800 West Azeele Street, Tampa, FL 33606
Job Type: Full-time
