Lead manage and serve as the liaison for overall community customer service as it relates to the management of our Architecture Review/Control with our builders and the quality control /management of our Community Management Companies and HOA’s for Waterset Bexley and FishHawk.
ARCHITECTURAL CONTROL: Provide community compliance oversight in the areas of design guidelines Architectural Review/Control process & management general community housekeeping policies and procedures and applicable document management. Generally will be working with our builders their architects and internal teams.
Develop and implement necessary tools as needed.
Serve as the sole lead of the architectural review boards.
Manage and direct design review. (Floorplans elevations etc.)
Monitor builder compliance with guidelines.
Manage the new construction submittal process.
Create and manage the post construction inspections including follow-up with builder teams
Frequent field inspections
Coordination with Construction managers
Update lot status software on regular intervals
Review and process all homeowner modification/ARC submittals.
Work with management company
BUILDER LIASON: Act as primary liaison between Newland operations team and builder development/sales team to ensure compliance with contractual obligations in relation to design and construction guidelines and other community related policies and procedures.
Communicate and follow up with the appropriate Builder contacts to create a one- on-one relationship for problem solving.
HOMEOWNER & HOMEOWNER ASSOCIATION: Serve as liaison between homeowners Community Management Companies the HOA’s and the development team to improve operations and communications to foster and protect the community brand.
Serve as primary resident contact when developer related issues arise.
Serve as a member of HOA and CDD Boards.
Coordinate with property management entities regularly on issues pertaining to community maintenance amenity operations HOA communication and operational issues and general developer operations impacting property management efforts.
Work with on-site teams and marketing to understand the wants and needs of the residents.
Coordinate with Community Managers to manage the community’s intranet and various resident communication outlets.
Maintain detailed log of resident issues and related communication and actions through resolution.
Assist with managing all aspects of the HOA from start to turnover including such things as on-going covenants maintenance guideline review budgets contracts committees and property management from developer to association.
Review and approve all homeowner modification requests per community design guidelines.
OPERATIONS: Collaborate on a regular basis with members of the operations team.
Draft and coordinate mailing of any Developer Update Newsletters to residents (if applicable)
Attend builder industry and community meetings as directed by the VP of Operations.
Other ad hoc duties as directed by the Operations team or SVP.
Knowledge/Skills/Abilities:
Highly effective communication and interpersonal skills. Strong Administrative and Computer Skills.
Demonstrated ability to use standard software applications (e.g. Windows Microsoft Office Suite Microsoft Project on-line database applications internet).
Responsible-must be able to prioritize and solve problems independently.
Ability to organize and multi-task efficiently.
Positive attitude and the desire to work in a team environment.
Current Notary status or willingness to acquire and maintain status.
Knowledge and/or familiarity with land development and homebuilding industry.
Ability to lift signs/boxes up to 20 lbs.
Minimum Educational/Experience/Hours:
College degree preferred – preferably in Business Management Construction Management Communications or Engineering.
3-5 years of land development residential construction or commercial construction related experience would be ideal.
Property Management or Home Owner Management experience is a plus.
Some local travel required.
Position will support more than one project and will require the ability to conduct work in an office environment as well as construction site locations.
