Goals & Objectives
To create and oversee everything for the market
Help manage the overall P&L responsibility for the market
Build and grow the WeWork brand through events, public relations efforts, brand awareness, and local specialized support
Be the voice of your local markets internally and partner with key functions such as real estate, finance, IT, digital, HR, development, sales marketing, and communications to grow the WeWork community
Lead the Community Management teams in your markets to achieve the following:
Create a collaborative community environment amongst our members through events and personal introductions
Ensure that buildings are fully operational and processes are running smoothly
Manage sales process and churn
Team development and growth
Manage all KPIs for the market
Core alignment with the company mission and values
Duties & Responsibilities
Set the tone for the team, demand performance, and drive results while also growing the next generation of leaders in the market and in the Responsible for all hiring and firing in the market.
Be the local market presence to support Real Estate Team in selection of future market sights
Assist in programming the physical space with the DoD Team
Help manage the P&L – member growth, occupancy, revenue & margins – managing budgets & pro forma
Be ultimately responsible for health of community and experience of buildings
Be ultimately responsible for performance of local community team and for local organizational health
Build a strong local brand through executing marketing campaigns (events, ad buys ), in partnership with the Brand & Marketing team
Navigate local regulatory status and work with legal on government relations
Coordinate with communications Be the local spokesperson for press
Build and manage high level relationships and partnerships within the market
Partner with HQ to manage vendor relationships
Mentor multiple teams in several locations to reach Community goals and execute on all objectives
Act as liaison between your city teams and the Regional GM
Maintain WeWork brand standards in your market
Experience & Requirements
BA / BS or equivalent in Business, Marketing, Hospitality or other related degree
MBA preferred
Minimum 10+ years experience in hospitality, marketing, retail, startups, consulting or related experience with strong operational focus
Entrepreneurial experience is a plus
P&L experience required
Managed organizations of 30+ people
Experience managing sales and building high visibility brands a plus
Experience in real estate, facilities management or retail a plus
Passion and understanding for entrepreneurial communities
Thrive in a fast paced environment while maintaining excellent attention to detail
Strong communication, organization and project management skills
Assertive and have a strong drive to develop those around you, being an inspirational leader
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
Strong operations background
Proven experience with Business scaling a plus
Experience in planning strategic growth
Critical Competencies for Success
Do’er:
You do what you love!
Credibility is earned at WeWork through execution and getting things
You are able to get into the details and deliver results under highest expectations on time and
Be ready to get hands-on with all aspects of the daily The buck stops with you.
Pragmatism and outcomes orientation are valued and lead to
Exceptional organizational and multitasking
You thrive in a fast-paced
Solution-centric:
You have the flexibility to think outside the
We don’t do everything the traditional way, and are always looking to innovate and push the
You have the ability to foresee and identify needs of the
You take an innovator and creator’s approach to any issues that may
Collaborator:
There is no room for “I” at Every role and individual is in the organization to serve We.
Builds trust across the organization by being a good listener and inclusively soliciting input.
You are open to new and innovative
You must present well and communicate clearly and effectively to upper management and internal
You’re willing to adjust course when appropriate new ideas or objections are
You love working with people!
