Community Manager – Cambridge Management, Inc. (Tampa)

We are seeking a highly motivated Community Manager who has knowledge of project-based Section 8 or LIHTC programs. The Community Manager is accountable for all Community operations including maintaining property rentals by advertising and filling vacancies; negotiation and enforcing leases; maintain and secure premises. The Community Manager manages and coordinates persons, activities and available resources in order to accomplish Community objectives as set forth by the Regional Manager. These objectives will include maximizing occupancy levels and Community values. The Community Manager needs to have knowledge of Fair Housing Laws and all other laws pertaining to apartments. This position is for our Mobley Park Apartments in Tampa, FL.

Responsibilities

FINANCIAL

• In conjunction with the Regional/Area Manager, the Community Manager will assist in the formulation of budgets for each upcoming calendar year. The Community Manager is responsible for staying within the established budget guidelines throughout the year.
• Ensures that all rents are collected when due, and posted in a timely manner. Makes sure that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis.
• Perform evictions, and landlord liens as required on delinquent rents.
• Constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance.
• Assure all Accounts Payable are handled according to company policy. Review delinquency reports on a weekly basis to assure collection efforts are handled according to company policy.
• Process petty cash reimbursements weekly.

PERSONNEL

• Hires, terminates, trains, motivates and supervises all on-site staff in order to achieve operational goals of assigned Community. This includes new employee orientation, annual performance reviews, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.
• Conducts on-going training with office staff; e.g., leasing paperwork, workplace safety, Grace Hill classes, and any other type of training that may be needed on a daily basis

ADMINISTRATIVE/OFFICE

• Ensures that lease files are complete and that all lease related documents are executed properly.
• Responsible for office opening and closing on schedule and that the condition of the office, model and buildings are held to Cambridge Mgt. Inc. standard.
• Attends scheduled corporate management meetings.
• Maintains records on all aspects of management activity on a daily, weekly and monthly basis. Submits required reports to Regional office on a weekly and monthly basis.

RESIDENT RELATIONS

• Maintain positive customer service attitude.
• Periodic inspection with residents of move-in / move-outs.
• Review all notices to vacate to determine the cause of the move-out.
• Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
• Inspect all units quarterly and resolve issues based on findings.

MAINTENANCE

• Ensure Community is maintained to Cambridge Management Inc. standards.
• Physically walk and inspect Community on a regular basis; check on vacant apartments.
• Updates board/reports indicating vacancy status on a daily basis. Coordinates with maintenance and staff to ensure timely turning of apartments after move-out.
• Monitors and schedules all maintenance activities in conjunction with the Maintenance Supervisor.
• Reviews all Preventative Maintenance, Service Order, and Capital Projects Progress Reports with Maintenance Supervisor prior to submission to Regional Manager.

MARKETING/LEASING

• Conduct market surveys quarterly or as needed and provide trend report information. Shop competition and be aware of neighborhood market conditions.
• Welcome and show Community to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.

SAFETY

• Report all liability and Community incidents to the corporate office immediately via the incident report. Paperwork is completed according to company policy.
• Complete any pertinent safety checklists with maintenance staff.

Skills and Abilities

• Must have reliable transportation
• Must have a valid State Driver’s License
• Knowledge of state and local landlord/tenant laws and applicable building codes
• Ability to manage multiple high priorities at once
• Excellent communication skills in both verbal and written
• Must have strong computer experience in MS Word, Excel and Outlook; AMSI, Yardi or RealPage experience a plus.
• Ability to act with diplomacy in difficult situations
• Flexible demeanor and positive attitude
• Ability to work evenings, overtime, holidays and weekends, as needed
• Ability to direct, motivate, train and develop subordinates
• Must be thorough, reliable, responsible, honest, organized, flexible and service-oriented
• Excellent customer service and leadership skills
• Must be able to pass a pre-employment background, MVR, credit and drug screen

Education & Experience

• High School diploma or equivalent
• Minimum two (2) years’ experience in multifamily housing industry or similar field
• Minimum one (1) year experience in a supervisory role

Compensation/Benefits

• Benefits package includes Short- Term and Long-Term disability, Life Insurance, Medical, Dental and Vision, 401K with employer match available, PTO includes 7 paid holidays, paid vacation/sick leave.

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