Community Manager – Cushman and Wakefield (Tampa)

Job Title

Community Manager

Job Description Summary

The Concierge will be the point of contact for all information particular to the Citi Works environment and will provide a high level of service to the staff.

Job Description

Responsibilities

• Conduct daily floor inspections of the Citi Works space (Walkthroughs performed five times per day)
• Track floor occupancy percentages daily
• Track and inform facilities of any cleaning or repairs needs via the CRS help desk
• Tidying of common areas
• Collecting of personal times from desks and place in lost and found
• Maintain Pantry Supplies
• Complete inventory in the morning
• Any low items refilled
• Spot checks done throughout the day during walkthroughs
• Make request for replacement of any items due to be restocked
• Meeting room resets (Performed after meetings and during  walkthrough)
• Check functionality of AV equipment
• Clean white boards
• Organize chairs
• Tidy desk/table tops
• Escalation of Pending Help Desk tickets (Performed upon employee request)
• Send escalation email to appropriate parties to resolve issue
• Track issues daily and follow up on resolution
• Verify functionality of all desktop equipment
• Perform checks of the devices daily
• Submit Marketplace request for devices requiring service
• Manage Welcome Package Distribution and New Hire/Transfer Citi Works Orientation
• Distribute and review with new employees information on technology needed / processes and procedures important to working in the Citi Works environment
• Give complete tour of Citi Works space
• Assign locker to new employee
• Keep signed log of all employees that have completed the orientation

Requirements

• High school diploma or GED equivalent
• 1+ years of experience in high-end customer service environment, preferably in highly visible position such as Concierge, Front Desk associate, or Guest Services Representative in hospitality or property management
• Savvy computer skills, including the ability to maneuver internet searches
• Strong organizational skills; detail oriented
• Excellent phone etiquette, as well as, strong verbal/written communication and presentation skills
• Ability to work with others well, give and take direction and to interface with decision makers in a professional manner
• Strong interpersonal skills with the ability to maintain professional attitude in a sensitive environment
• Proven record of excellent internal and external customer service

Physical Requirements

• Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer
• May involve periods of standing, such as operating at a copier/fax/scanner
• Involves movement between departments, floors, and properties to facilitate work
• Involves work such as conducting tours throughout the property/portfolio, usually performed by walking and/or climbing stairs
• Regularly required to talk, hear, and use hands and fingers to write and type
• Ability to read and understand information and ideas presented orally and in writing
• Ability to communicate information and ideas in writing and orally so others will understand
• Regularly required to utilize vision abilities, allowing reading of printed material, graphics, computer displays and physical inspection of properties and sites

Cushman & Wakefield is an Equal Opportunity/Affirmat​ive​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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