| ARLINGTON PROPERTIES
JOB DESCRIPTION
JOB TITLE: COMMUNITY MANAGER
DEPARTMENT: PROPERTY MANAGEMENT
REPORTS TO: AREA/REGIONAL MANAGER
SUPERVISES: ALL PROPERTY STAFF
JOB CLASSIFICATION: EXEMPT
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OVERALL FUNCTIONS:
Administers and maintains all phases of community operations under the direction of the Regional Manager. Specific areas of responsibility included personnel functions, community maintenance, monitoring market conditions, budget control, advertising and resident relations. Effective in resident relations and resolution of resident issues.
ESSENTIAL PERFORMANCE SKILLS, DUTIES, AND RESPONSIBILITIES:
- Hires, trains, evaluates and supervises all on-site employees under the direction of the Regional Manager.
- Coaches and counsels on-site employees and offers promotion recommendations.
- Prepares and conducts performance reviews and recommends salary increases.
- Handles disciplinary action, including terminations, completes counseling summaries and communicates status to the Regional Manager, Director of Human Resources and President.
- Conducts community staff meetings on a regular basis. Attends management meetings when scheduled.
- Develops an integral team that effectively sells the quality and professionalism of Arlington Properties.
- Supports the overall marketing efforts and offers input and suggestions in regards to promotions, advertisements, etc.
- Analyzes and monitors the community market conditions in order to anticipate market changes or trends that could affect the profitability of the community.
- Oversees, develops and participates in various leasing programs to ensure their success.
- Monitors closing ratios of leasing associates to insure requirements are met. Recommends additional training of leasing associates if necessary.
- Review, approves or rejects resident applications.
- Reviews all renewals and prepares increase recommendations to the Regional Manager according to the operating budget and market conditions.
- Ensures that staff is implementing residential retention and renewal programs.
- Ensures the completion of various daily, weekly and monthly reports in a timely and accurate manner. Reviews reports and makes operating recommendations to the Regional Manager.
- Ensures compliance with Arlington Properties policies and procedures.
- Understands and applies principles of Fair Housing.
- Responsible for understanding state landlord-tenant laws.
- Prepares and follows guidelines of the community operating budget.
- Processes and approves the payment of all invoices.
- Prepares all payroll and payroll-related forms accurately and in a timely manner. Maintain a record of regular and consist attendance.
- Monitors the maintenance activities to ensure resident requests and preventive maintenance programs are being performs according to Arlington Properties standards.
- Reports or offers recommendations for community capital improvements or repairs, the development of job specifications, contract developments and negotiations, etc.
- Maintains open and clear communications with the community staff and Regional Manager.
- Assists other on-site employees as needed.
- Strives to continuously meet or exceed resident satisfaction.
- Makes recommendations and oversees the editing of the community newsletter.
- Becomes active in the local business community and develops a rapport with the residential community.
- Attends and participates in training programs as requested. Insures all on-site staff has enrolled in and completed necessary courses.
- Attends and monitors various community recreational and social activities.
- Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, subordinates, coworkers and the general public.
- Performs other duties, as assigned.
- Must be regular and predictable in attendance.
- Must be able to work in a cooperative, respectful and professional manner with co-workers, supervisors, Regional Managers and Residents.
- Must have the ability to complete an assigned task in a safe manner and in a constant state of alertness and must be able to understand and follow all safety rules.
- Works professionally, efficiently and effectively under deadlines and productivity standards.
- Performs other related duties as required and follows all Company Policies and Rules. (Related duties, as required, are duties which may not be specifically listed in the class specification or position description, but are within the general occupational series and responsibility level typically associated with the employee’s class of work.)
The Company may revise this job description from time to time as business needs require. It is not intended to be an exhaustive listing of all the functions of the job, nor limit to the Company’s right to assign other functions to an employee in this position. This job description does not constitute a written or implied contract of employment.
JOB QUALIFICATION REQUIREMENTS:
Knowledge/Experience:
High school diplomas or equivalent is required. A college degree or related coursework is preferred. A minimum of two years residential or commercial property management experience, including supervisory responsibilities is preferred. Excellent communication, organizational and leadership skills necessary. Prefer sales/multi-family leasing experience and product sales. Marketing and budgeting experience preferred. Computer literacy required. Experience with computerized property management and/or accounting software.
Machines, Tools and Equipment, Software:
Computer w/internet and e-mail capabilities, Telephone. Facsimile, Photocopier. Vehicle. Knowledge of Microsoft Word and Excel preferred. Property management and/or accounting software.
Licenses/Certificates:
Valid driver’s license along with good driving record along with auto insurance required.
Other Requirements:
As an Arlington Properties associate you represent Arlington Properties . While you are on the job, Arlington Properties expects you to wear clothing and accessories that are appropriate in a professional business environment. If a uniform is required at the property, you are expected to wear it. Refer to Arlington Properties Dress Code Guidelines for additional information.
Must be able to work any of the seven days of the week as necessary to get the job done.
PHYSICAL AND VISUAL ACTIVITIES :
Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and quickly, including answering phones, attending meetings, written correspondence or other forms of communication. Ability to organize various office systems through adjusting, connecting , lifting, pulling, pushing, bending or folding for the purpose of proper records development and/or management. Ability to lift push, pull or carry up to 15 pounds for the dissemination or documents, supplies, materials, etc. to various locations throughout the office/facility.
WORKING ENVIRONMENT:
Office environment and residential property.
Job Type: Full-time
Required education:
- High school or equivalent
Required experience:
- Property Management: 5 years
Required license or certification:
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