Job Type Full-time
Full Job Description
The primary role of the Community Manager is to oversee all phases of the property’s daily operations and management. The Community Manager will be responsible for leasing goals, revenue management, fiscal planning, resident and community relations. The Community Manager should possess a polished, professional stature, lead the team by example, and comply with Landmark Properties policies and procedures.
Reports to: Regional Director
Direct Reports: On-Site Management Team
Responsibilities:
The duties listed below are an outline of the Community Manager’s responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.
Leasing & Marketing
- In conjunction with the Leasing and Marketing Manager, prepare marketing plans and develop new strategies and programs designed to meet occupancy goals
- Prepare weekly status reports as well as recommendations for changes to pricing or leasing specials
- Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends
- Ensure timely follow up activities take place for all prospective residents
- Review and countersign all resident Housing Contracts
General Administration
- Ensure confidentiality of client, resident, and company information
- Organize all staff meetings and any special or emergency meetings
- Understand and adhere to Fair Housing laws
- Maintain a clean and professional work environment
- Assist in corporate projects as requested
- Evaluate computer/technology needs of the site and ensure that all staff members abide by the company’s technology policy
Financial Management
- Lead the development of the annual budget and business plan for the property
- Oversee account receivable process and property delinquency, intervening as needed to minimize delinquency
- Oversee the accounts payable process
- Make purchases for the property and monitor all expenses
- Prepare monthly variance reports and month end reporting package in a timely manner
- Project quarterly income and expenses
Personnel
- Manage staff including hiring, providing ongoing training, mentoring, and employee development
- Report on bi-weekly payroll, timesheet submission, and employee records
- Prepare annual staff performance reviews
Customer Service
- Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
- Maintain active and effective communication with residents, parents, and university personnel
- Distribute monthly newsletter and resident communications
- Develop and maintain a positive sense of community for both residents and associates and encourage participation in events and activities
- Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
- Develop and maintain resident retention programs
Facilities
- Implement a successful turn plan
- Ensure the staff is utilizing the Facilities tool in Entrata to track, close, and follow up on all service requests
- Ensure the maintenance team is completing all service requests in a timely manner
- Regularly walk the property to identify and address maintenance issues
- Lead the maintenance team in quarterly inspections of each unit to identify and address maintenance issues
- Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
Risk Control
- Document and address behaviors of residents that violate the law or the community lease agreement
- Identify and address safety and security risks
- Prepare and submit incident reports
- Handle emergency situations in conjunction with the corporate team
Work Environment & Physical Demands:
- The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.
- Bachelor degree strongly preferred, high school diploma required
- 4 years of experience in various positions in a residential rental community is required
- 2 years of experience as a Community Manager with a proven record of achievements
- Student housing experience is STRONGLY preferred
- Proven proficiency in all areas of property management operations
- Strong financial, organizational, and analytical and decision-making skills
- Strong internet, word processing, and spreadsheet skills
- Must have excellent communication, management, and people skills
- Entrata experience preferred
