Job Snapshot
Job Description
Department: Operations
Reports to: Regional Manager
Supervises:Community Staff (Leasing, Maintenance)
Status: Exempt
Grade:
Purpose of the Job:
This position is responsible for leading and directing all community operations. The Community Manager leads and motivates community staff members to provide service to residents and maintain a high level of resident satisfaction.
Essential Functions and Responsibilities
•Lead, direct, and control all facets of the community to ensure quality services and a high degree of customer satisfaction by to Bell Apartment Living standards and policies, while working within budgetary guidelines
•Recruit, hire, manage and provide performance feed back to employees to ensure community performance and adequate staffing. Motivate associates through recognition programs, training, and team building
•Train all staff members on proper leasing techniques and resident service
•Conduct regular performance appraisals and address any associate concerns or employee relations issues. Maintain complete and accurate associate files and a high level of associate satisfaction, as measured by periodic surveys
•Conduct weekly meetings with leasing and maintenance staff
•Develop and administer the community budget
•Evaluate unit prices in accordance with the market and budgeted goals
•Develop an annual marketing plan and conduct marketing reviews on a monthly basis
•Obtain bids for all contract services and oversee routine capital projects
•Ensure that the onsite staff provides the highest level of service to residents
Key Performance Indicators:
Background
•BA/BS in business, sales or related field
•3+ years experience in a property management role preferred
•Strong marketing skills required
•Strong working knowledge of MS Office Suite to include MS Excel preferred
•Yardi & OneSite knowledge preferred
Bell Partners Corporate
Founded in 1976, Bell Partners Inc. (“Bell Partners” or “Bell”) is a private real estate company focused primarily on the acquisition and management of high quality apartment communities located in the Mid-Atlantic, Southeast and Southwest United States. Per the National Multi-Housing Council, Bell Partners is the 10th largest apartment operator in the United States, with a management portfolio of approximately 60,000 homes.
