SPARK is searching for a Community Manager. You are savvy with social trends, an exceptional writer with a creative mind and bring a knack for building relationships online—and offline. You bring exciting opportunities that help our clients develop and grow their communities and brand. Your inquisitive approach brings insights that help them to influence online brand strategies, and you thrive in an environment where you can work with others to develop ideas to create real impact.
The Basics
Bachelor’s Degree
2-3 years of experience managing online communities (Agency experience a plus)
Project Management
- Own and drive your projects forward utilizing project management software for managing efforts.
- Help create & manage project schedules, estimates, and prepare project briefings and meetings.
- Help integrated teams flag potential issues to be proactive in solving for issues.
- Actively monitor the progress of a project, align deliverables against contracts and estimates.
Social Listening & Engagement
- Maintain deep understanding of social channels and design principles for all social platforms.
- Monitor client brands across platforms and engage in brand-aligned conversations.
- Identify and connect with communities of interest, influencers and advocates across platforms.
- Attend offline events to strengthen & build relationships with loyal advocates.
Reputation Management
- Maintain regular monitoring of client sentiment utilizing analytics tools.
- Identify and communicate opportunities for response to client team and staff.
- Actively engage in responses to consumer-facing opportunities when needed.
Content Creation
- Utilize exceptional writing skills and knowledge of AP style guidelines to develop posting guides.
- Make creative, fun, and socially-driven content and graphics to engage communities.
- Collaborate with creative content manager to build creative solutions to address project needs.
Research & Reporting
- Evaluate and track social performance to share actionable insights that evolve strategies.
- Develop client-facing performance reports with clearly articulated recommendations.
- Utilize insights to evolve content creation in a measurable manner.
Posting/Scheduling
- Manage scheduling of client posts using management software.
- Proof all content and ensure brand team review/sign-off as needed.
- Manage client feedback and approval utilizing approved communication channels.
Client Communications
- Establish strong, collaborative partnerships with key client staff.
- Establish regular communications cadence with key clients.
Experience & Qualifications
- Bachelor’s Degree
- 2-3 years of experience managing online communities (Agency experience a plus)
- Exceptional writing skills with a knowledge of AP Style Guidelines
- Social reporting experience and examples
- Experience creating and producing content/campaigns for social media with examples, (video shooting/editing a plus)
- Empathetic listener and clear communicator
- Detail-oriented and organized
- Relationship builder
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