Essential Functions and Responsibilities:
- Lead, direct, and control all facets of the community to ensure quality services and a high degree of customer satisfaction by to Bell Apartment Living standards and policies, while working within budgetary guidelines
- Recruit, hire, onboard, manage and provide performance feedback to employees to ensure community performance and adequate staffing. Motivate associates through recognition programs, training, and team building. Ensure team meets BAL strategic drivers
- Train staff members on proper leasing techniques and resident service
- Ensure property performance is maximizedthis includes walking the grounds to ensure product is show ready; walk all made ready apartments to inspect and ensure ready for new resident
- Tour visitors and guests (this includes prospects, owners, investors, guests from corporate) to show amenities, apartments, models, community, etc. (this may involve walking on hills and up and down 3 flights of stairs)
- Conduct regular performance appraisals and address any associate concerns or employee relations issues. Maintain complete and accurate associate files and a high level of associate satisfaction, as measured by periodic surveys
- Conduct weekly meetings with leasing and maintenance staff (Some are held while standing in the maintenance shop or office for up to 30 min at a time)
- Ensure BAL strategic drivers are communicated to staff and achieved
- Develop and administer the community budget
- Evaluate unit prices in accordance with the market and budgeted goals
- Develop an annual marketing plan and conduct marketing reviews on a monthly basis
- Obtain bids for all contract services and oversee routine capital projects; coordinate with Construction Services, as necessary
- Ensure that the onsite staff provides the highest level of service to residents; respond appropriately to survey results
- Responsible for 35% of leasing activities
Additional Functions and Responsibilities:
- Additional duties as assigned
Knowledge, Skills and Abilities:
- Must have proven ability to build, lead, and serve on teams required
- Must demonstrate strong marketing skills required
- Must have advanced mathematical stills and ability to analyze and explain financial reports
- Must have strong working knowledge of MS Office Suite to include MS Excel
- Must have Onesite and Yieldstar knowledge or knowledge of similar programs
- Must have strong time management skills and ability to multi-task required
- Must demonstrate support of Bell Core Values
- Must demonstrate support of BAL strategic drivers
- Must demonstrate ability to provide exceptional customer service
- Must be able to clearly communicate both orally and in writing
- Must be able to understand directives both orally and in writing
- Must have superior interpersonal skills; ability to get along with diverse personalities; tactful; mature, flexible
- Must present a professional image
- Must be resourceful and well organized
Education and Background:
- BA/BS in business, sales or related field, relevant experience or a combination
- Successful supervisory experience
- 3+ years experience in a property management role preferred
- https://www.glassdoor.com/job-listing/ft-community-manager-the-sands-bell-partners-JV_IC1154388_KO0,30_KE31,44.htm?jl=2751639078&jas=Y&paoIdKey=NDcwMQ==&utm_source=ziprecruiter&utm_medium=cpc&utm_campaign=ziprecruiter-cpca-up&ctt=1525901733641
