Our growing real estate management company is seeking qualified Property Managers. Candidate must be detailed oriented, interact well with people, provide a high level of customer service and be able to multi-task.
SUMMARY:
This position is primarily responsible for effectively managing and coordinating people, activities and available resources in order to maximize the successful operation of the property, working with the upper management on company’s objectives, annual budget, and with corporate leadership to determine property operating objectives and plans to achieve them, developing the property team members to maximize performance, and taking a hands-on approach to any necessary duties to accomplish objectives as well as to facilitate the successful performance of others by performing the following duties personally or though subordinates.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Initiates and manages all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development.
Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition.
Performs light housekeeping as necessary.
Physically walks and inspects property on a daily basis, check on vacant apartments.
Completes move-in/move-out inspections with residents.
Ensures that market surveys are conducted on a regular basis and that competition is shopped regularly.
Utilizes the market information to make strategic decisions for the success of the property.
Welcomes and shows prospective residents the property utilizing Company leasing techniques and expectations.
Demonstrates leasing techniques to the leasing office team and communicate expectations.
Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor.
In conjunction with the Maintenance Supervisor, conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics.
Ensures daily safety logs are maintained.
Communicates policy and procedure changes with community team members.
Must have reliable transportation for company errands, bank deposits and marketing.
Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems.
Creates a clear realistic vision for the property and effectively communicate expectations and a direction to the community team members.
Keeps abreast of industry, market, and seasonal trends to plan strategies to meet operational goals.
Holds regular community team meetings to communicate goals, progress toward goals and expectations and identify actions to achieve objectives.
Regulatory monitors individual team member performance and provide timely and constructive feedback.
Leads by example for community team members in the areas of resident communication, leasing, and telephone techniques.
Begins daily work quickly and independently.
Focuses on the completion of tasks and activities.
Takes a hands-on approach to any necessary duties to ensure the job is completed.
Seeks out and utilize available internal and external resources, such as sister properties, other Company team members, manuals and training guides, apartment association, etc. to meet goals and objectives.
Strives to meet resident needs and create win/win situations.
Follows through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution.
Regularly monitors resident satisfaction in person and through follow-up phone calls and utilizing Customer Satisfaction Surveys.
Identifies, interviews, and hires appropriate team members for the community team members.
Identifies strengths of team members and plan assignments accordingly to maximize team performance.
Performs on-site new team member orientation for all new team members within two (2) days of hire.
Conducts performance reviews for all team members after sixty (60) days of employment.
Uses performance counseling to correct and/or improve performance issues.
Supervises, trains, and leads community team members in order to achieve the operational goals of the company and the property.
Maintains an awareness of training resources available and encourage the development of team members.
Sets and upholds high standards of honesty for self and team members.
Able to be trusted with property assets and confidential resident and team member data.
Consistently and effectively communicates with the Regional Vice President and relevant teams regarding property performance.
Uses assertive communication techniques when dealing with internal and external customers.
Conducts themselves in a professional, business like manner.
Maintains relationships with residents, associates and vendors on a professional level at all times.
SUPERVISORY RESPONSIBILITIES:
Directly supervises multiple employees at the site. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Minimum 5 years property management experience.
- Experience with B to C properties
- Experience overseeing daily operations of rental properties such as collecting rent, posting rentals, lease renewals, working with budgets and financial success of property etc.,
- Microsoft Office and Yardi software experience
- over 7 years property management experience
- LCAM/ CAM certification
- B.A in Business or related field
