Community Manager- Job Description
A community manager is a business leader, a sales leader, a team leader and a customer service leader.
- Maintains community operations by attracting and serving residents; maintaining physical and service operations; planning and monitoring costs.
- Attracts residents by advertising community features and vacancies; obtaining referrals from current residents; showing residences; distributing literature; explaining advantages of services and location; answering questions.
- Provides superior customer service and communication to residents and prospects in order to maximize customer satisfaction and increase renewals, revenue, reputation and profitability.
- Ensures the smooth operations of a property in a busy, fast-paced environment. Develop strategies and make decisions through marketing and other efforts to increase profitability and provide a return on investment for the organization.
- Establishes residency by explaining contract provisions and rules of residency; obtaining signatures and down-payment.
- Maintains physical operations by conducting inspections of grounds, buildings, and vacant units; obtaining bids; contracting for and supervising landscaping, repair, and snow removal services; overseeing repairs; completing and monitoring contracts; coordinating requirements with city and service providers, such as, telephone, electric, gas; planning renovations.
- Maintains financial status by forecasting requirements; preparing an annual and long-term budget; monitoring variances; identifying trends; recommending actions to community board; controlling costs; collecting revenues; pursuing delinquent payments; paying bills; surveying local rental rates.
- Identifies current and future community requirements by conducting surveys and discussions with residents.
- Resolves resident dissatisfactions by investigating complaints; implements appropriate solutions; enforcing residency rules.
- Prepares community operations reports by collecting, analyzing, and summarizing operating data and trends.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Enhances community reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Requirements
- Experience in the hospitality, restaurant management, or apartment management industry (required)
- Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
- Outstanding people/customer service skills
- Superior communication skills (listening, speaking, writing)
- Ability to train, develop, lead and inspire a high-functioning team of employees
- Demonstrated leadership and strategic thinking skills
- Effective change management and problem solving ability
- Knowledge of revenue management, marketing strategies, government regulations, and safety standards (e.g. OSHA, EPA, ADA, Fair Housing, EEO, etc.)
- High degree of flexibility and high tolerance for change
- Computer proficiency
Job Type: Full-time
Salary: $40,000.00 to $50,000.00 /year
Experience:
- Community Management: 4 years (Required)
Location:
- Tampa, FL 33617 (Required)
Additional Compensation:
- Commission
- Bonuses
Work Location:
- One location
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
Schedule:
- Weekends required
Company’s website:
Work Remotely:
- No
