Community Outreach Manager
REPORTS TO: Director of Business Operations
JOB SUMMARY: The community Outreach Manager will work closely with Marketing, Site Directors and site recruitment staff to build outreach relationships and activities throughout their assigned territory that ensure an active flow of potential clinical research subjects to all Meridien sites. Although the types of outreach venues, locations and functions may vary from territory to territory all current and future approaches and activities must be consistent and within accepted Meridien guidelines and established outreach budgets.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Outreach:
- Local area Physician Referrals
- Identify Physicians interested in becoming Meridien Sub-Is/Referral Sites
- Conduct Meridien sanctioned and budgeted “Lunch and Learns”
- Develop individualized Physician/Patient Referral Programs
- Coordinate and/or conduct active Physician EMR reviews
- Develop with Site Directors and Recruiters updated Physician Quick Reference Guides for Active Site Study Evaluation
- Free Community Health Clinic Referrals
- Identify additional Free Community Health Clinics interested in a collaborative relationship
- Conduct Meridien sanction and budgeted “Lunch and Learns”
- Develop Individualized Clinic/Patient Referral Programs
- Coordinate and/or conduct active EMR or patient chart reviews
- Pharmacy Referrals
- Urgent-care clinic referrals
- Develop local Church Referral Programs
- Provide and conduct scheduled health fairs to church members and friends
- Coordinate scheduled Memory and health testing events
- Community/Health Events
- Identify receptive venues
- Schedule and conduct events
- Site specific Community/Health Event
- Coordinate event with site Director and Recruiter
- Identify outside vendor support and participation
- Coordinate scheduled Memory and health testing events
- Senior Living/Care facilities
- Identify receptive venues
- Conduct Meridien sanctioned and budgeted “Lunch and Learns”
- Conduct scheduled Memory and health testing events
Networking:
- Evaluate various organizations for appropriateness and receptivity
- Chamber of Commerce
- Aging Networks
- Senior Services Network
- Local Alzheimer’s Association Chapter
- Local American Diabetes Chapter
- Etc.
Marketing:
- Aid Director of Marketing with ad language and graphics to maximize recruitment
- Identify new marketing opportunities within the community
- Identify potential low cost marketing materials for community/health events
- Boost social media presence per direction of Director of Marketing
- Facebook for recruitment
- Twitter for recruitment
- LinkedIn for CRO exposure and potential study awards
- Work with Site Recruiters to maximize Sponsor Based Third Party Recruitment Support
- Ad creation
- Event coordination
- Recruitment material needs
Recruitment:
- Assist with site recruitment as needed
- Develop with Site Directors and Recruiters updated Physician Quick Reference Guides for Active Site Study Evaluation
Site Collaboration:
- Aid Site Director in identifying and hiring site recruitment staff
- Aid Site Director with feasibility information and discuss potential recruitment needs/challenges based on community demographics.
Reporting:
- Bi-weekly Outreach report
- Review site Call Logs for accuracy and appropriateness
- Develop stats for appointment origin
- Track Community Outreach subject referrals
- Subject Screens
- Subject Randomizations
- Track Community Outreach subject referrals
- Manage Physician Referral Payouts
- Track Physician Subject Referrals
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- Subjects screened
- Subjects Randomized
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- Track Physician Subject Referrals
Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.
Other Skills and Abilities:
- Ability and willingness to work independently with minimal supervision.
- Critical thinker and problem solver.
- High organizational ability with strong attention to detail.
- Friendly, outgoing personality.
- Excellent interpersonal skills.
- Sales mentality with strong communication skills.
- Maintain positive attitude.
- Contribute to team goals.
- The ability to work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect, in compliance with equal employment opportunity standards and regulations.
- The ability to accept direction and constructive criticism from supervisors and managers, in compliance with the Company’s policies and procedures.
Requirements:
- Minimum of 1 year experience as a Recruiter or Site Front Desk Administrator in Clinical Research
- Associates Degree or equivalent
- Excellent working knowledge of Microsoft Office including:
- Outlook
- Excel
- Internet Explorer
