Urgently hiring
Job details
Salary $12.50 an hour
Job Type Part-time
Number of hires for this role 1
Qualifications
- High school or equivalent (Preferred)
- Customer Service: 1 year (Preferred)
- English (Preferred)
- US work authorization (Preferred)
Full Job Description
INTRODUCTION:
The Concierge is a very important position at Condominium Associates (CA). This person aids all staff members of the Property. Evening Shift (Schedule 4 to 12) Monday, Wednesday, and Friday. Sunday 8 to 8. This is a part time position working between 15 – 24 per week.
BASIC FUNCTIONS:
The Concierge’s first responsibility is to the services of the homeowners Concierges are responsible for keeping the building secure and handling the day to day flow of traffic. Concierges triage homeowners’ visitors and to ensure that no solicitors or unauthorized personnel are allowed on the property.
REQUIREMENT OF THE JOB:
The physical demands of the position are listed in accordance with the requirements of the ADA as:
Body Position
- Standing -1/3 of the time
- Walking – 1/3 of the time
- Sitting – 2/3 of the time
- Body Movements: Lifting and exerting force is required up to 35
- Senses: Vision – Close Vision and ability to Adjust Hearing – Ability to hear sufficient to converse in person and on the phone.
- Mental Requirements: Fluency in the English Language (read, write, and speak) is required as the overwhelming majority of customers, vendors, and employees communicate only in that The mechanical abilities requirements of this position include the use and operation of office equipment and machines, including computers and printers. The ability to perceive spatial relationships is a very minor requirement.
- Educational requirements: High School Graduate with some college coursework, including courses in business (work experience may be substituted for the courses in management) is Environmental conditions of the Administrative Assistant are general office conditions.
REPORTING RELATIONSHIPS:
The Concierge reports directly to the Manager. However, Concierges may also take direction on occasions from the Board Members and Residents of the Property.
AUTHORITY:
The Concierge is selected by the Manager and is delegated sufficient authority to accomplish the duties, responsibilities, goals, and objectives that have been established for the functional position of Concierge.
RESPONSIBILITIES:
Knowledge, Skills and Abilities
- Ability to speak and write English fluently and possess excellent interpersonal, written and verbal communication and customer service.
- Ability to multitask and manage priorities in an efficient and accurate
- Detail oriented with strong task and time management; organized with good project management and planning abilities.
- Strong initiative and ability to work independently, as well as with a team.
- Ability to think critically and make independent decisions based on sound.
- Ability to work effectively and professionally with a diverse range of both internal and external staff.
- Demonstrate positive, respectful and professional demeanor.
- Displaying a high standard for customer service not only in the office with customers and other staff members but also on the phone.
- Working knowledge pertaining to Condominiums and Homeowner.
- Proficient in Microsoft Office applications, Yardi and Senearthco or equivalent applications.
- The ability to type letters, create work orders, update spreadsheets and process review architectural
- Take direction and follow through with detailed
- The ability to work as scheduled as well as on occasion as needed throughout the
Working Conditions
- All staff members are allowed one 10-minute break in the morning and one 10-minute break in the afternoon. This includes breaks for smoking. Lunch periods are unpaid. However, a lunch may be taken unpaid by leaving the office or remaining in the office and eating.
- This position will work in an office setting and may also require checking the premises from time-to-time.
- Concierges must maintain vigilance on the cameras and access doors.
- Must maintain computer and written logs for multiple items.
- This position requires the Concierge to work at a desk and to stand while filing.
- The Concierge must be mobile and able to walk at least one flight of stairs in order to quickly allow access in the event the electronic access systems are done or an emergency occurs on another floor.
- Concierges must be able to deliver packages and pick up dry cleaning during shift change and other items as needed and able to walk the common areas and secure doors that includes various floor patio areas and upper deck to maintain
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities.
DUTIES:
- Concierges must greet homeowners, guests and vendors in a friendly and professional manner and contact appropriate resident for permission to allow them access to the property.
- Provide residents with information and direction as needed as well as assist vendors with gaining access to the property.
- Concierges answer incoming phone calls and assist callers as deemed.
- Concierges must be alert, mobile, and ready to assist residents at all times.
- Concierges must be able to handle emergency situations including the ability to respond quickly to a summons.
- Receives, prepares and dispatches work orders based on service requests to maintenance staff.
- Enters work orders into computerized work order system and close out work orders when completed.
- Schedules homeowner move-ins, deliveries, schedules, and coordinates matters with vendors, contractors, etc. as needed.
- Provide instructions for move in/furniture delivery procedures.
- Notify building maintenance for elevator cab preparation and notify manager and maintenance of scheduled event
- Maintains all unit owner files to include the filing of all incoming and outgoing correspondences as well as create new owner files when
- Accept deliveries on behalf of Notify homeowner of accepted delivery.
- Maintain a log of every package delivered and insure that all packages are locked up and not left unattended until received by the homeowner.
- In the calendar, maintain a daily log of deliveries received all unusual or noteworthy occurrences.
- It is the responsibility of the concierge arriving at work to reach through the daily fog entries from the previous shifts.
- Assists in maintaining current “information” Sheet for the Association which reflects Maintain and update referral sources for homeowners and their guests which will include restaurants, personal services, travel services caterers,
- Provide homeowners, upon request, with property management/association forms such as alterations approval requests, pet registration, resident directories, rule booklets,
- Maintains incident reports and other reports
- Orders office supplies as needed.
- Orders supplies for gatehouse and run copies of guest passes as needed.
- Processes incoming mail and distributes as deemed.
- Assist with Entry Gate systems, programming, tracking, auditing and sticker distribution or placement on vehicles.
- Filing all documents for Community Association Manager as needed.
- Assist in obtaining any missing information from owners, residents, and vendors.
- Assist Manager with filing, special projects, organizing and other related duties as requested.
Job Type: Part-time
Pay: $12.50 per hour
Schedule:
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Language:
- English (Preferred)
Work Location:
- One location
Communication method(s) used:
- Phone
- In person
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Sanitizing, disinfecting, or cleaning procedures in place
