Join our team! First American’s National Commercial Services division provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company’s continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fourth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com
Job Summary
Directs or manages the day-to-day operations of NCS Centralized Construction Services. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Instills the notion within all employees at all levels of the organization that the business unit’s primary goal is to provide the highest quality service possible to all of our customers.
Essential Functions
- Ensures that assigned area, service center, branch office or department is highly efficient
- Manages the operating activities of an area service center, branch office or department
- Assures that all employees within area of responsibility are working towards a common goal
- Participates in the development of both short and long range plans for the organization
- Actively participates in all activities which support the organization’s goals and objectives
- Perform other duties or projects as assigned
Knowledge and Skills/Technology Used
- Solid administrative/management skills
- Excellent interpersonal and communication skills
- Participative management style- advocate team concepts
- Proficient in MS Office
- Ability to establish and maintain effective working relationships at the Management level across functional groups and business units. Adeptness to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships
- Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics
- Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration
- Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met
- Provides others with reliable information and delivers informative and persuasive presentations. Uses good listening skills and negotiates effectively
- Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business
Typical Education
- Bachelor’s degree or equivalent combination of education and experience
Typical Range of Experience
- Commercial experience required
- 5-7 years of directly related experience
- 3-5 years demonstrated experience in a supervisory or management role
- Demonstrated success establishing, leading and maintaining effective working relationships at the Middle Management level
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.
