Job Duties & Responsibilities:
- Reconcile and maintain all financial reports associated with the Ticket Office.
- Manage Box Office and stadium entry, including staffing.
- Manage ticketing system and develop strategies to collect additional information.
- Generate reports based on promotions, sales, inventory, or any attribute as requested.
- Oversee Ticketing inventory.
- Support Sales Team and Ownership with reports and database maintenance.
- Manage the cash control and Box Office reconciliation while actively collaborating with the procedures as requested by the Finance Department.
- Ensure fulfillment of Tampa Bay Rowdies season, group, and individual ticket requests.
- Assist in implementation and creation of ticketing promotions.
- Research issues concerning customer accounts, ticket printing, and digital purchases.
- Coordinate customer mailers throughout the year.
- Provide customer service on ticketing questions from individuals, season, group and corporate customers.
- Prepare all ticketing events, including account renewals and generating all ticketing invoices.
- Manage payment plan process and batch related duties.
- Create and manage invoices and ticket templates.
- Utilize all programs including Tickets.com products, ProVenue ticketing system, Microsoft Office and others related to ensure an efficient and fluid operation.
- Update senior management regarding best practices and new technology.
- Knowledge of TDC and ProVenue preferred.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
