Description
At Franklin Street, we achieve success with a collaborative company culture – hiring top professionals sharing our value for integrity, hard work, and accountability. We rely on our strongest asset: our people. Our team of commercial real estate and insurance experts are carefully assembled: we recruit top professionals with a proven track-record of achieving results and invest in the training and development of young talent, who grow to become key members of our experienced team.
Franklin Street offers competitive salaries, medical – including additional discounts, dental, and vision benefits, disability and life insurance, 401(K), paid time off, and holiday pay. We also love working together to help the community through our company sponsored philanthropy events.
We are currently seeking a Receptionist for our Corporate Office. The ideal candidate will answer the multi-line phone, greet guests, perform general administrative duties, and complete clerical tasks and projects in support of our sales, leasing, and management teams.
Essential Functions
Front Desk
- Answers multiple-line phones in a professional and efficient manner.
- May respond to customer questions and complaints and/or route to appropriate party.
- Represents the Company to guests and clients – welcoming visitors, answering and/or referring inquiries.
General Office
- Performs general clerical duties i.e. filing, delivering mail, etc.
- Manages incoming and outgoing mail and shipping.
- Performs general computer duties, i.e. Data entry, managing websites, A/P posting, etc.
- Maintains office supply inventory, checking stock levels, placing and expediting orders for supplies, verifying receipt of supplies and reconciling billing.
- Provides technical support for all trainings held in the office.
- Assists with arranging catering or food delivery for meetings.
- Provides administrative support to the office manager as well as business partners and senior executives.
- Maintains office common areas to provide a clean, hospitable, and safe environment for employees and guests. Performs light clean-up / maintenance duties for the office conference room, break areas, and refrigerators etc.
Scheduling
- Schedules appointments and makes travel arrangements for business partners when necessary.
- Manages conference room schedules and provides support in setting up company meetings and trainings.
- Schedules office meetings and trainings.
- Performs other duties as assigned.
Requirements
Knowledge, Skills and Abilities
- Prefer at least 2 years of switchboard experience and experience with multiple phone lines.
- Prefer at least 2 years of customer service experience.
- Ability to represent the company professionally in front of guests with hospitality and customer service.
- Must be dependable and present a professional appearance and demeanor at all times.
- Please note, in this role, a professional business office appearance requires that no tattoos or piercings are visible. (Maximum of 1 earring per lobe is acceptable)
- Strong written and verbal communication skills (both in person and over the phone). Must be able to speak clearly and concisely. The ability to comprehend, speak, and write fluently in English at a professional level is required.
- Must be neat, organized, and able to multitask in a fast-paced business environment.
- Exemplary interpersonal skills and service orientation, and ability to interface effectively at all levels of the organization.
- Ability to follow documented procedures and standards.
Education and Technical Requirements
- Advanced proficiency on computer skills including MS Office applications (Sharepoint, Excel, Word, Outlook, Power Point, Publisher, Quickbooks), database applications, and related software is required as is the ability to actively research basic information on the internet.
- Ability to touch-type accurately at 55-60 wpm or higher required.
- High school diploma required.
Must be able to successfully pass pre-employment (post offer) drug screen and background check.
Franklin Street is an Equal Opportunity Employer.
