Job details
Salary $18.37 – $28.47 an hour
Job Type Full-time
Full Job Description
Customer Collections Specialist-(2100013U)
Hillsborough County requires all applicants scheduled to attend an on-boarding session on or after August 30, 2021 to show proof of final vaccination shot, or provide a religious or medical exemption, before their employment can begin. New employees who obtain an exemption from the vaccine based on a medical or sincerely held religious belief will be subject to weekly COVID or monthly antibody testing. Job OverviewThis position is responsible for performing investigative, enforcement and collection duties pertaining to delinquent utility accounts for residential and commercial.Ideal Candidate
- Investigates and collects monies for delinquent utility accounts. Reviews accounts receivables, payment schedules and prepares reports of past due accounts.
- Conducts follow-up actions on delinquent accounts.
- Process Notice of Liens/Release and provide formal written pay-offs & balances quotes for pending real estate transactions.
- Initiates revenue recovery efforts on past due accounts, track time-sensitive collection letters and monitor assigned customer accounts with a status in severance.
- Establish appropriate short-term payment plans and negotiate credit extensions on long-term pay arrangements for delinquent accounts including Affidavit of Encumbrances.
- Maintains utility account receivables collection reports to ensure that all customer deposit expectations are within compliance with rate resolution standards and meet Utility Bond Covenants.
- Provides technical support to customers for online web access, auto bill pay options and administers password re-sets.
- Coordinates and performs internal investigations into past due final accounts, insufficient funds checks, or other information for possible legal action such as notice of lien or report to National Credit Bureau.
- Bilingual Spanish preferred
Minimum Qualifications
- Graduation from high school or possession of a GED certificate; and
- Four (4) years of experience in the credit and collections industry; or
- An equivalent combination of education, training, and experience that would reasonably be expected to provide the job related competencies.
Core Competencies
- Customer Commitment – Proactively seeks to understand the needs of the customers and provides the highest standards of service.
- Dedication to Professionalism and Integrity – Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
- Organizational Excellence – Takes ownership for excellence through one’s personal effectiveness and dedication to the continuous improvement of our operations.
- Success through Teamwork – Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Duties and ResponsibilitiesNote: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
- Investigates and collects monies for delinquent commercial and complexed or multi-family utility accounts. Reviews accounts receivables, payment schedules and prepares reports of past due accounts.
- Process paperwork for liens/release and pay offs and balances.
- Reviews and investigates nonpayment of utility bills to determine if required criteria for establishing payment agreements have been satisfied.
- Reviews utility accounts and receivables to determine if deposits expectations are in compliance with rate resolution. Utilizes various skip tracing techniques and collection strategies.
- Coordinates and performs internal investigations into past due or final accounts, insufficient funds checks, or other information for possible legal action.
- Resolves high level disputes with major out of state property management companies with multiple premise accounts including large Accounts Payable firms.
- Schedules and oversees the work of subordinates engaged in monitoring and enforcing compliance with utility collection laws, ordinances, and regulations.
- Invoke Surety bonds and manage all Irrevocable Letters of Credit.
- Trains new personnel. Develop and/or update standards of operation procedures. Recommends policies changes and enhancements.
- Collects or assists subordinate staff with the collection of delinquent accounts.
- Recommends and coordinates legal action with the County Attorney’s office prior to the sale of property for delinquent accounts.
- Maintains mandated records and prepares revenue recovery reports of all collection activities.
- Review and draft formal responses on foreclosure proceedings, probate hearings and Federal Bankruptcy filings that aid in debt collection to ensure proper legal compliance.
- Lead subordinates, make high level decisions assume acting leadership role in absence of supervisor.
- Performs other related duties as required.
Job Specifications
- Knowledge of Federal Collection laws, ordinances, regulations and rules affecting delinquent account investigations and collections.
- Knowledge of delinquent account investigation practices and collection techniques.
- Knowledge of geographical locations in Hillsborough County.
- Ability to understand and apply the provisions of ordinances and regulations.
- Ability to use a computer terminal and related software.
- Ability to prioritize work.
- Ability to follow established procedures.
- Ability to follow oral and written instruction.
- Ability to work effectively with others.
- Ability to plan, organize and oversee the work of others.
- Ability to work with antagonistic persons or the public under adverse conditions.
- Ability to keep accurate records and prepare reports.
Work Category/Physical Demands
- Sitting for long periods of time in an office environment. Extensive use of computer. Regularly repeat the same movements when entering data. Some filing is required. Answering high volume of calls. Face to face customer conversation requiring clear speech and good listening abilities.
- Sedentary Work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Emergency Management Responsibilities In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.#VIZI
Primary Location: United States-Florida-Tampa
Job: Customer Collections Specialist.N.Admin
Organization: CAD-PU-Public Utilities
Schedule: Regular
Shift: Standard
Job Type: Full-time
Job Posting: Oct 21, 2021
Classification Type: Classified
Application Deadline: Oct 24, 2021
Salary Range: 18.37 -28.47 US Dollar (USD) Hourly
