Customer Service Associate
- $13.00/ Hour
- Full Time
- Medical, Dental, Vision, Long-term Disability, Short-term Disability, Life, Paid Holidays Off, PTO, Eligible for a 401(k)
OVERVIEW:
Chadwell Supply is a successful family-owned business in the maintenance, repair and operations industry and primarily serve Apartment and Multi-Family properties by providing a multitude of supplies and professional services. We are currently looking for an enthusiastic and energetic individual to work as a Chadwell Supply Customer Service Representative!
The Customer Service Representative will answer inbound calls from specified queues and process quotes, orders, and returns. They will accurately process all credit card authorizations, returns, request for histories, and reports. They will work closely with the warehouse personnel, account managers, and all branch managers to expedite any escalated calls.
HOURS AND PAY:
This will be a full-time position, Monday- Friday from 9am-6pm and pay is $13 an hour and also includes full benefits such as medical, dental, vision
- Employee must be minimum of 18 years of age.
- Employee must be familiar with the use of Microsoft Outlook, Excel and SalesPad.
- Employee must be able to perform data entry in a computer and extract information on orders and accounts.
- Employee must have strong process analysis and improvement skills.
- Employee must have ability to multi-task with frequent interruptions.
- Employee must have a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment.
- High School Diploma or equivalent required.
- Average computer literacy and experience required.
- Employee must be able to process stock orders, quotes, and returns accurately.
- Employee must work quickly to provide substitutes for items placed on backorder if requested.
- Employee must be able to process Credit Card Authorizations on open orders.
- Employee will communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts.
- Employee must be able to answer the phone with a clear friendly tone.
- Employee will be responsible for reading and obeying all notes on accounts pertaining to the handling of our accounts.
- Employee must acknowledge and answer all emails as they arrive.
- Employee will participate in Lunch and Learns and all other product knowledge opportunities.
- Employee must remained logged into queues during business hours.
