Req #: 214863

Type: Regular Full-Time

Equal Opportunity Employer/Disability/Veterans

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

National and Alamo has an exciting opportunity for a Customer Service Representative at the St Pete/Clearwater International Airport. The Customer Service Representative performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

* Take incoming calls and respond appropriately to all inquiries as well as direct incoming calls when necessary.

* Handle rental extensions, book reservations, call overdue customers and coordinate switch-outs.

* Type reports and correspondence, copy and collate materials and receive, distribute and prepare mail.

* Provide support on special projects as assigned.

* Prepare daily business paperwork such as rental contracts, coupons, etc.

* Order supplies and forms to maintain adequate stock. Maintain all office equipment such as fax and copy machines.

* Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone

* Notify Management of potential customer service issues in a timely manner.

* Perform various administrative and miscellaneous reports, supply maintenance, process customer billing, etc

* Perform miscellaneous and other back office related duties as assigned

* Must be at least 18 years of age.

* High School Diploma or G.E.D. required.

* Minimum 1 year experience handling basic customer service and office administration functions.

* A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.

* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

* Must have a valid driver's license with no more than 2 moving violations within the last 3 years

* No drug or alcohol related conviction on driving record in the past five years.

* Apart from religious observation, must be able to work the following schedule: 
Sundays & Mondays: 5am-2pm. Tuesdays, Wednesdays, and Saturdays: 10am-7pm. Thursdays and Fridays: OFF
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