Job Snapshot
Job Description
The Company
Mattamy Homes is the largest privately owned homebuilder in North America with operations across Canada and the United States. From a humble beginning in 1978, starting with the building and sale of a single home, Mattamy has gone on to sell 90,000 homes in hundreds of communities across North America. In Canada, those communities stretch across the Greater Toronto Area, as well as in Ottawa, Calgary and Edmonton, while in the United States, the company is represented in nine metropolitan areas: Minneapolis-St. Paul, Charlotte, Phoenix, Tucson, Jacksonville, Orlando, Tampa, Sarasota and Naples. The scope of the company’s operations encompasses land acquisition, community design and development, housing and parkland design, and construction, with particular emphasis on creating communities of enduring value to homeowners.
Mattamy’s Mission is to provide the Best Homeowner Experience
Mattamy’s Core Values are Teamwork, Commitment, and Community
At Mattamy Homes the environment is engaging, exciting, rewarding, friendly and team-oriented. As employees of Mattamy, we truly believe in and are committed to the organization and have a passion for what we do, while continually striving to provide The Best Homeowner Experience.
The Opportunity
In keeping with the Mattamy Mission of providing The Best Homeowner Experience, the Design Studio Manager will apply their customer service, solid sales skills and experience in a fast-paced, creative, and client focused environment.
Responsibilities include but are not limited to:
● Review selected and available options, floor plans with homeowners and explain standards and upgrades to these items.
● Communicate features, advantages and benefits associated with various upgrades and identify opportunities to sell upgrades through effective questioning and listening skills.
● Accurately interpret homeowner’s requests and produce necessary written description as follow through on providing custom price information.
● Prepare all final documentation including work orders, color charts, waivers, amendments and final sketches. Ensure paperwork is accurate and clear stated and distribute in a timely manner. Follow up on any outstanding issues.
● Attend Design Consultant meetings and Design Studio general meetings to stay current on product knowledge and design center policies.
● Respond to any concerns or questions that arise from either homeowner, construction site or customer service and provide quick responses and effective solutions.
● Attend Design Consultant team meetings, Divisional Quarterly Meetings and Homeowner Orientations when necessary
● Responsible for hiring, training and developing design consultants
● Communicate regularly with sub-contractors or vendor partners, purchasing, and production departments to ensure proper expectations are set at design appointments
● Responsible to maintain current product line up
Job Requirements
The Person
We are looking for a candidate with the following:
Education:
- University degree in Interior Design and/or Architectural Technology
- Preferred or equivalent experience
Experience / Skills:
- Selling Skills
- Strong presentation skills
- Good organizational and time management skills
- Strong communication skill – verbal and written – in particular good listening skills
- Superior customer service (CS) background with prior experience in a CS role
- Ability to multi-task with flexibility in work style
- Experience and understanding in reading blue prints
- Computer literacy with experience in MS Office applications and CAD preferred
- Ability to work both as part of a team and independently
- Work flexible hours
- Strong attention to detail
- Proven leader
Total Rewards
Benefits
Mattamy is proud to provide benefits programs as part of our Total Reward program to support the well-being of you and your family. Our plans are designed to help you in building wellness and preventative measures on a regular basis. We offer competitive benefits programs including Health, Dental, Vision, Short & Long Term Disability, Life Insurance, Flexible Spending Accounts, and 401(k) to mention a few.
Compensation
When Mattamy succeeds, we all succeed! We offer a competitive compensation package that aligns nicely with our business priorities and supports our pay for performance culture.
Work Experience
We are looking for talented individuals who embody and share our core values of commitment, teamwork and community. When it comes to working at Mattamy Homes, all of us have one thing in common: we love what we do. Come and be a part of Mattamy, be part of a major organization poised for growth!
At Mattamy, we care about cultivating the talent of our dedicated employees, and we love to see them achieve their career aspirations within the organization. Here at Mattamy, we are proud to offer:
- Passionate, collaborative environment
- Interesting and meaningful work
- Ongoing feedback and annual reviews
- Learning opportunities
- Career growth opportunities
Mattamy Homes Corporation
Mattamy Homes is one of the largest privately owned builders in North America and is Canada’s largest new home builder, with operations across Canada and the United States. From a humble beginning in 1978, starting with the building and sale of a single home in Burlington, Ontario, Mattamy has gone on to build more than 60,000 homes in hundreds of communities .
