First American is a leading provider of title insurance and settlement services to the real estate and mortgage industries. Tracing our heritage back to 1889, First American was named one of FORTUNE’s 100 Best Companies to Work For® in 2016 and 2017. More information about the company can be found at www.firstam.com.
Directs or manages the day-to-day operations of a segment of the organization’s operations in non-manufacturing environments in compliance with established policies and procedures. Participates in developing, interpreting and implementing policies and procedures for the organization. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Instills the notion within all employees at all levels of the organization that the business unit’s primary goal is to provide the highest quality service possible to all of our customers.
Essentials Functions
- Implements goals, objectives, and work standards for the department.
- Applies policies and procedures that comply with regulatory and statutory guidelines, rules, and standards.
- Plans, organizes, administers, reviews, and evaluates the activities of professional, technical, and office support staff.
- Contributes to the overall quality of the department by developing and coordinating work teams and by reviewing, recommending, and implementing improved policies and procedures.
- Directs the selection of staff and provides for their training and professional development to maintain effective morale, productivity, and discipline.
Knowledge and Skills/Technology Used
- Demonstrated competency in executing strategic plans
- Ability to learn needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources
- Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of complex projects
- Experience and knowledge of functional tools and infrastructure
- Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions
Typical Education
- Bachelor’s degree or equivalent combination of education and experience
- Advanced degree preferred
Typical Range of Experience
- 8+ years progressive management experience
- 10+ years of Commercial Title experience
First American invests in its employee’s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.
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