Here we grow again!
One of the fastest growing property management companies in the Tampa Bay region is hiring a Director of Operations. This is a service focused position with accountability for effectively managing a team that oversees a portfolio of single family homes, condominiums and town homes under management by our company.
Region: Hillsborough County, Pasco County, Pinellas County and Northern Manatee County
Position Overview:
The Director of Operations is responsible for profitably managing operations in the regional office. This leader manages a team of property managers and support staff and ensures that all systems, process and workflows are being followed and that we are delivering what we promise to our Owners and Tenants. This professional ensures compliance with all local, state, national and fair housing laws. Also responsible for establishing and maintaining relationships with the business and industry community including national and local associations, investor groups and others as deemed necessary. The Director of Operations is expected to nurture and maintain a strong service culture and orientation across the company.
Requirements:
Qualifications:
3-5 years single family residential property management experience
Minimum of 3 years management experience leading a team of 5-10 individuals in a fast paced environment
4 year college degree or equivalent
Active Florida real estate Brokers license is required
Extensive knowledge of Florida Landlord/Tenant laws
Ability to solve problems, coach and train on an ongoing basis
Excellent verbal and written communication skills
Positive, can do, attitude
Primary Responsibilities:
- Effectively manage the office to ensure that company service goals are met
- Manage a cross functional team of inside colleagues who work in office and remotely
- Manage relationships with strategic outsourced partners
- Build a robust pipeline of qualified candidates that can be leveraged to grow and backfill positions
- Coach and develop specific property management operational skills and competencies to ensure business/personal success
- Collaborate with business development team, accounting team and maintenance partners to ensure company goals are being met
- Provide support and assistance in resolving customer issues and concerns
- Perform quality control measures and document review
- Foster and nurture a winning, serviced focused culture and enviornment
Additional Duties:
- Update office policies and procedures as needed and document accordingly
- Make follow up/update calls to owners and tenants as deemed necessary
- Meet with owners and tenants as deemed necessary
- Review activity reports to ensure that necessary actions are being taken
- Ensure renewals (lease and property management) are completed timely
- Review final security deposit dispositions
- Complete final review of lease applications
Core Competencies/Skills/Attributes:
- Commitment to quality and outstanding customer service
- Ability to make decisions using sound judgment
- Ability to lead and inspire
- Ability to act as a coach and mentor
- Strong problem solving and conflict resolution skills
- Effective time manager
- Ability to work in a fast paced environment
- Attention to detail
- Excellent follow-up skills
- Ability to communicate effectively over the phone and via email
- Excellent organizational skills
- Strong computer and internet skills
- Consistency and determination
- Analytical skills
- Motivated, self starter who takes initiative
- Dependable and reliable
Benefits:
Compensation and Structure:
We offer a competitive base salary, car allowance, bonus opportunity along with a benefits package after 90 days. This is primarily an office based position with minimal field based work required. Limited weekend availability required. Our office is conveniently located in the Westshore business district.
Please email cover letter with resume along with salary history. All inquiries will be held in the strictest of confidence.
