About Common
Common is the nation’s leading residential brand and operating platform that designs, leases, and manages multifamily properties that appeal to today’s renters. Through smart design and tech-enabled property management, Common delivers exceptional experiences to thousands of residents in coliving, microunit, and traditional apartments in cities from coast to coast. Founded in October 2015, we are the preferred choice for renters looking for a stress-free apartment from a trusted brand, and for real estate owners seeking reliable, above-market returns.
We challenge ourselves every day not just to think about ways to make city living better, but to activate those ideas in meaningful ways. Our team is comprised of real estate professionals, designers, engineers, salespeople, marketers, member service representatives, and so much more. We work collaboratively, value self-startership, and embrace a “whatever it takes” mentality to ensure our work is done and done well. Common sits squarely at the intersection between technology and real estate, working every day to build quality residential solutions that bring positive change to the world’s rental housing crisis.
It’s an exciting time to be part of Common’s team. With over 17,500 units signed and under development and over $110 million in global venture capital investment, Common is expanding its reliable, renter-first property operations to 26 cities across the world.
To follow the latest Common news, get to know our community of residents, and learn about what it’s like to work at Common, you can follow us on Instagram, Linkedin, and Twitter. To see more open roles and hear from Common employees check out our Careers Page.
About the role
We are looking for a solution-oriented, client-focused leader for our South East Property Management team. This individual will be responsible for ensuring that our properties in the South East region are meeting the budgeted financial and operational goals through the management of our South East Portfolio Managers. Additionally, this person will oversee the upkeep and maintenance of our properties, housekeeping services, vendor and strategic partner relationship management, and develop the operational strategy to manage a fast-growing portfolio of buildings. Reporting to the Vice President, Property Management, this is a critical leadership role at our company and will be a thought leader to support the rest of the organization.
Responsibilities
- Manage a regional team across a portfolio of properties and across our multiple brands, with the goal of providing amazing customer service to our members and real estate partners
- Drive client satisfaction for property owners within your region prioritizing client needs and facilitating a quick resolution to any escalations
- Manage performance to budget for all properties within your region
- Ensure all required weekly, monthly, and quarterly reports are completed accurately, on-time, and with relevant analyses
- Drive annual operating budgets and perform budget projections for all properties in your region
- Hire, support, and provide performance feedback to a diverse team including portfolio managers, regional managers, community managers, property technicians, coordinators, porters, building administrators and housekeepers
- Full accountability and oversight for property services, staffing, budgeting, capital improvement priorities, and changes to methods and practices in your region
- Relentless focus on expense management, driving down costs through effective negotiation and innovative process improvements
- Partner with our Construction team to drive renovation projects across our properties
- Travel monthly to properties in your region to inspect buildings and ensure efficient operations
- Other responsibilities and ad-hoc duties from time to time and based on business needs
Requirements
- 8+ years experience in property management or related operational leadership roles
- 5+ years experience in team management as an operational leader
- Working knowledge of building systems
- Passion for building teams and relentlessly optimistic
- Project management skills to identify problems, scope solutions and take action on areas for improvement
- Strong written and verbal communication skills, with the ability to break down and explain complex concepts
- Demonstrated urgency to make changes and tenacity to overcome barriers
- Experience managing institutional client relationships
- Experience managing a high achieving team
- Experience managing vendors, contractors, outsourced service providers
- Experience in Real Estate, Property Management or Hospitality is preferable
- Ability to travel to remote markets
- Knowledge of Entrata & Yardi a plus
What We Offer
Common truly values our employees and wants to do everything to ensure that our employees are not only happy and professionally fulfilled, but also that they have the opportunity to be healthy. Because of this, we are committed to providing a number of affordable and valuable health and wellness benefits for our employees such as:
- Paid vacation and sick time
- Medical, dental, and vision insurance
- FSA + HSA options
- Company-paid life insurance
- Company-paid STD/LTD
- Paid parental leave
- 401k plans
Additional benefits such as equity, paid holidays, commuter transit benefits, job training + development opportunities + a great wellness program are also available. And as always, we are regularly evaluating our offerings to ensure employees’ needs are being met.
Common is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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