District Manager – Valet Living (Saint Petersburg)

JOB SUMMARY

Working from a home based office under the general supervision of the Regional Director of Operations; our District Managers are responsible for managing the total service delivery for up to 20 apartment communities and providing direction and oversight for up to 15-20 service valets within the assigned district. District Managers ensure client satisfaction through conscientious recruitment, selection, training and management of service valets who perform door step trash collection and maintenance plus activity. They provide unparalleled customer service to property staff, and efficient operations management within their district.

ROLES AND RESPONSIBILITIES

1. Client Service and Support 35 %

• Create and maintain cooperative working relationships and frequent communication with property staffs through daily site visits and immediate response to questions and concerns (20 %)
• New community launches: Orient property staff on Valet Living services prior to start date (as needed)
• Provide on-call support to service valets and communities from 7pm-12am
• Inspect properties regularly for resident and valet compliance (10 %)
• Ensure daily delivery of iValet reports to designated property staff members
• Promote to and educate property staff on any/all new service offerings from Valet Living

2. Service Valet Management 35 %

• Forecast need for service valets
• Recruit, select, determine fit, and orient new valets on Valet Living service expectations, operational standards and apartment community layouts within assigned district (10 %)

Ensure service delivery standards and performance outcomes (20 %) Set clear service expectations and monitor operational standards Resolve onsite valet challenges as necessary Upgrade valet talent as necessary Comply with, promote and train on all safety policies and procedures (5%) 3. Operations Management 30 % Control operations budget, resources and expenses Verify, complete or process and submit service valet payroll on a daily basis Document all activities for assigned properties in customer service database Complete required administrative functions and reports for management Valet Living, LLC is an industry leader – ahead of the national trend and the founder of five nights a week doorstep trash and recycling collection. Valet Living is a drug-free employer. All offers of employment will be contingent on successful background Check. Valet Living is an Equal Opportunity Employer.

https://www.indeed.com/cmp/Valet-Living?campaignid=vjcmpinfo&from=vjcmpinfo&fromjk=a392a4b7e91b2762

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