IRONMAN is seeking an . This position is an integral part of the eCommerce team and is responsible for publishing and maintaining products, coordination of promotions, Customer Service and warehouse / inventory management for the Asia Pac online store. Interested parties can apply at https://lnkd.in/eEBfw56.
Principal Duties and Responsibilities
Essential Functions:
- Add product information to the website and maintain content
- Interact with the planners and product development team to attain all product information
- Add individual product information to every product SKU
- Title, description, SKU, price, size chart, weight, photo(s), HTS codes, material content, meta data, inventory level, categories and cross sell items
- Assist in marketing email and social media calendar/content
- Work directly with the regional warehouse to handle issues with orders, returns, inventory etc.
- Assist with special projects
- Customer service – all emails from customers related to merchandise (eCommerce and events)
- Processing all refunds and exchanges within 48 hours of receipt
- Tracking purchase orders for eCommerce merchandise
- Establishing guidelines for FAQ changes, clarifying verbiage on the site based customer feedback, etc.
- Assist in quality and art approvals
- Work with Branding team on event logos and pantone colors
- Work with vendors on communication of care labels, barcodes and packaging
- Maintain parity between merchandise in the warehouse and on IRONMAN Store.
Job Requirements
Education and work experience:
Bachelor’s degree (B.A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience in eCommerce or Marketing related.
Skills and knowledge:
- At least two years of eCommerce or Marketing equivalent.
- Previous eCommerce online product merchandising experience (publishing products, writing product descriptions, inventory management, promotions management)
- Knowledge of HTML coding
- Experienced in using Microsoft Excel
- Knowledge of image editing programs
- Highly comfortable working and learning in web-based systems. (ex. Magento, Warehouse Management Systems, OpSuite, Basecamp, ZenDesk)
- Excellent organizational and interpersonal communication skills.
- Clear and conceptual thinking ability is a plus.
- Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
- Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
- Remain calm and professional in stressful situations.
- Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
- Must be able to work independently and productively with minimum supervision.
- Recognize problems, identify possible causes and resolve routine problems.
- Ability to establish and maintain professional atmosphere for employees, clients and customers.
Originally from: http://www.ironman.com/job-openings.aspx#ixzz46UgMgV00
