Escrow Team Lead
Work Location: Tampa, FL
Join our team! First American’s Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company’s continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fourth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com
Job Summary
Essential Functions
- Job may exist in some but not all branches, depending on size and organization structure.
- Generally, performs work like those supervised. Provides work direction for other escrow assistants or production type roles.
- Seen as the subject matter expert
- Performs wide range of administrative support duties requiring broad experience, skill and knowledge of organization, policies and practices. Resolves a wide range of inquiries.
- Creates and maintains files, records, reports
- Responds to inquiries and gathers information to resolve issues
- Communicates information and prepares documentation
- May interpret reports, following established practices and policies
- Trains / provides ongoing guidance to less experienced team members
Knowledge and Skills/Technology Used
- Broad experience with escrow transactions
- Strong customer service skills
- Problem solving skills
- Strong organizational skills
- Strong working knowledge of MS Office suite
- Excellent verbal/written communication skills
- Strong detail orientation
- Demonstrated leadership, organizational and problem-solving skills
- Exercises confidence, sound judgment and independent decision-making skills
Typical Education
- High School diploma or equivalent
Typical Range of Experience
- 5+ years escrow industry experience
- Demonstrated leadership skills
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.
