The Events and Guest Services Coordinator is responsible for coordinating assigned Straz Center front-of-house functions leading up to and during scheduled events.
Primary Responsibilities:
- Determines volunteer usher staffing requirements for all events; maintains theater staffing reports, noting all changes and shortages.
- Schedules and maintains sufficient number of trained usher volunteers for performances and events.
- Determines the need for Retail volunteers. Schedules and trains Retail volunteers.
- Schedules House Managers.
- Maintains volunteer database and status of all front-of-house volunteers. Enters performance schedules into volunteer database.
- Maintains performance database and tour database.
- Coordinates and expedites all volunteer communications including phone calls, emails, the volunteer newsletter, greeter book, hotline, and orange notebooks.
- Maintains Constant Contact email database for Ushers, Tour Guides, Emeritus, Retail and House Managers.
- Prepares and distributes various Patron Services related reports including parking logs, performance reports, and production notes.
- Manages all retail-related data entry, including inventory and printing merchandise tags.
- Prepares cash for retail kiosks and the Gift Shop.
- Prepares retail deposits to deliver to Accounting.
- Prepares Guest Services settlements and merchandise settlements for scheduled shows.
Minimum Qualifications (Knowledge, Skills, and Abilities):
- Ability to work a flexible schedule, including evenings, weekends, and late nights, especially during Season.
- Strong positive customer service skills.
- Professional communication skills, both verbal and written.
- Detail oriented with good time management and organizational skills.
- Ability to remain poised and professional under pressure.
- Ability to react quickly and thoughtfully to resolve problems in a dynamic environment.
- Ability to take initiative, learn quickly, and assume responsibility.
- Strong proficiency in Microsoft Office applications to include Microsoft Word, Outlook, Excel, and Access.
Education and Work Experience:
- Bachelor’s degree in business management or related field or equivalent thereof.
- Previous experience managing/supervising a volunteer staff preferred.
- Minimum of two years’ experience in data entry and report/query production.
- Experience as a volunteer in a structured environment preferred.
- Experience in Microsoft Access database development and maintenance preferred.
- The Straz Center offers a generous 403(b) retirement plan along with a full benefit plan including Medical, Dental, Vision Insurance, and much more!
Please visit our website at www.strazcenter.org to learn more about the Straz Center.
The David A. Straz, Jr. Center for the Performing Arts, Inc. is an Equal Opportunity Employer.
M/V/D/F encouraged to apply.
https://strazcenter.applicantpro.com/jobs/670961-140118.html
