Description

Job Summary:

Utilizes knowledge and skills gained through experience or training to provide advanced administrative support of a function within a unit or department through clerical skills.  Communicates information with internal and external customers and adapts procedures, processes, and techniques to accomplish the requirements of the position.  Serves as a resource to others in the resolution of complex problems and issues.

 

Essential Duties and Responsibilities:

 

• Applies advanced skills and procedures appropriate for the position within assigned functional area.

• Performs duties and tasks that reflect substantial variety and complexity.  Assists others in the resolution of complex problems and issues.

• Schedules, reports, and tracks information for department.

• Collects data for preparation of various reports, budgets, and variance analyses.

• Compiles data for reports and collates into a single report.

• Assists in preparing, reviewing, or auditing reports.

• Assists with more complex research and investigation.  May prepare analyses of information.

• May assist in orienting and training lower level employees.

• May assign and check the work of lower level employees and/or be designated as “lead” worker.

• Performs other duties and responsibilities as assigned.

Qualifications

Knowledge, Skills, and Abilities:

Knowledge of:

• Basic office practices, procedures and methods.

• Basic mathematical calculations.

• Key internal and/or external contacts to request assistance from or utilize expertise.

Skill in:

• Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.

• Operating standard office equipment and using required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases.

Ability to:

• Build solid, effective working relationships with others.

• Coach others in the development of their skills.

• Execute instructions and request clarification when necessary.

• Provide courteous, timely service when addressing customer questions and concerns.

• Speak clearly and concisely.

• Convey information clearly and effectively through both formal and informal documents.

• Constructively work under stress and pressure when faced with high workloads and deadlines.

• Plan, organize, and coordinate work assignments.

• Promote team cohesiveness, cooperation, and effectiveness.

• Work independently with minimal supervision.

Educational/Previous Experience Requirements:

• High school diploma or equivalent with a minimum of five (5) years experience in customer service or an office environment.

~or~

• An equivalent combination of education, experience and/or training.

Licenses/Certifications:

• None required.