| Purpose of Job The Executive Director Real Estate Originations provides direction and management for Federal Savings Bank loan originations in multi-site call centers fulfilling member demand for mortgage products. This position will oversee member contact via inbound/outbound phone, email, chat and text communication channels through a team of approximately 500 mortgage loan officers in 3-4 locations.
Job Requirements Leads site directors who are responsible for the day to day management of 100-250 origination team members and subordinate management teams. Responsible for the effective communication, coaching and development for all employees through their management chain to ensure that goals and expectations are understood and achieved. Trains and develops subordinate directors in relevant technical, facilitation, human resources, compliance and regulatory, and industry related policies, procedures and issues. Ensures that training guidelines and instructional resources are provided, enabling USAA guidelines, policies, procedures and member service goals are met or exceeded. Responsible for ongoing performance and development of the Real Estate Originations Directors. Builds an environment where members are served by providing them with industry leading support through their mortgage transaction. Maintains current expertise on all national developments and trends in mortgage lending that may affect the competitiveness, quality, compliance, and/or profitability of products and services. Recommends strategies to enhance origination processes in order to achieve a competitive advantage and improve member experience. Builds effective communication routines between regional originations sites and executive management to ensure that local concerns are properly addressed and accounted for in establishment of consistent national business practices. Able to effectively lead target teams in a matrixed organization. Oversees the development and implementation of systems and processes which result in operational efficiencies and superior service to the member receiving a mortgage through the USAA originations organization. Develops effective working relationships with fulfillment, underwriting, compliance, quality and business development units. Partners appropriately to ensure appropriate capacity/staffing and member service levels are maintained. Ensures accuracy and adequacy of various management reports highlighting budget issues, pipeline management and/or other areas of opportunity. Responsible for establishing and implementing strategy to attain goals and metrics for success. Directs implementation of procedures, practices and policies in alignment with USAA core business objectives. Works closely with and reports directly to AVP of Real Estate Originations. Performs other duties and responsibilities as assigned by the Originations and Real Estate Lending leadership teams. Required: Preferred Requirements: In addition to the requirements mentioned above, candidates are also evaluated against job related competencies that are aligned with performance expectations for this role. These competencies are referred to as USAA Leadership Imperatives and are contained in the attached addendum. https://www.indeed.com/cmp/Usaa?campaignid=vjcmpinfo&from=vjcmpinfo&fromjk=81504878b4128da3 |
