The Executive Suite Specialist will provide world class service to our Executive Suite Holders. This position will be the primary point of contact for all suite service issues and provide support to Suite Sales personnel in all areas of business. This position will also execute various projects and programs in order to create an exceptional suite experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Service Executive Suite Clientele and prospects
- Serve as primary contact on all customer service & ticket issues
- Servicing accounts for all games, concerts and events including non-hockey event responsibilities
- Initiate proactive service programs including organizing special events
- Responsible for communicating concert/event notifications & information
- Process, print and distribute all executive suite tickets
- Work closely with Suite Sales staff to service clients & prospects and identify up-sell and service opportunities with current client base
- Assist in the client onboarding and renewal process and overall sales process
- Compile and track specific client trends, preferences, & hot buttons
- Manage and update database
- Activate suite touch point plan
- Handle specific event operation responsibilities for clientele & VIP’s
- Create and maintain Excel spreadsheets, PowerPoint presentations, and Word documents
- Required to work long hours and some weekends and holidays
QUALIFICATIONS
- Relevant experience in the service industry
- Excellent written and oral communication skills
- Ability to work collaboratively with others
- Ability to handle all situations in a confidential and professional manner
- Career oriented in the sports and entertainment industry
- Exceptional work ethic and positive attitude
- Ability to exercise discretion and make swift decisions using sound judgment
- Highly organized, strong attention to detail and ability to multi-task
- Knowledge of database software, such as Archtics and Microsoft CRM, is a plus, but not required
- Proficient in Microsoft Office (Outlook, Word, PowerPoint and Excel)
To Apply: http://tampanhl.teamworkonline.com/teamwork/r.cfm?i=59842
