At Scion, we’re changing the way people see student housing. It’s bigger than beds and buildings. It’s about providing an experience for students to explore the best years of their lives. It’s about creating communities — both on and off campus — that feels less like a place and more like a home. Founded in 1999, Scion now owns and operates nearly 70,000 beds serving 200 top-tier university campus markets across the nation, representing $5.0 billion dollars of project value.
The Scion Group is seeking an Experience Team Member to join our team! Here at The Scion Group, we strive to create an extraordinary living and learning environment through our passion for customer experience and strong partnerships in our communities. The Experience Team Member will use their passion for people to provide excellent customer service that drives the brand’s overall customer experience strategy to meet the organization’s revenue goals.
The Experience Team Member will develop and maintain interpersonal relationships with all of our customers: prospects, residents, parents, guarantors, resident guests, animal residents, University offices & organizations, community partners and all Scion team members.
The Day to Day:
Sales
- Personally interacts with customers on the sales floor within customer experience standards.
- Provides property and amenity tours to customers.
- Provides feedback on sales barriers and customer objections.
- Complies with prospect follow-up policy and any other policies assigned by management.
- Demonstrates proficiency with: o General community knowledge (number of buildings, unit mix, physical amenities, location, university relationship, etc.)
- Market (all information contained in market survey) and can compellingly communicate their assigned community’s value proposition relative to peer assets.
- Content and administrative processes of the Application, Housing Agreement, Assignment process, Community Policies, and various Addenda.
- Sales skills and overall ability to interact with customers in a sales capacity to meet the community’s revenue targets. Tours competitors for strategic insight and market knowledge.
- Property brand guidelines and value proposition.
- Executes sales initiatives as outlined by Customer Experience & Sales Manager such as call centers, satisfaction walks, signing events, etc.
- Maintains and reports on any key performance indicators identified by management.
Customer Experience & Marketing Initiatives
- Provides immediate assistance to customers.
- Assists in planning, promoting and executing customer experience initiatives, for all customers, for both the community and on-campus throughout the course of the year.
- Supports management efforts to engage customers and narrate the lifestyle and experience of living at the community through social media.
- Provides recommendations on local marketing opportunities and messaging.
- Acts as ambassador for community both in and out of the office.
- Prepares and maintains inventory of promotional materials.
- Seeks to utilize existing relationships to augment sales and customer experience initiatives.
Administrative
- Actively seeks training opportunities, follows Scion’s policies and Fair Housing Laws, and attends all required in-person training.
- Assists in opening, closing and maintaining the office, clubhouse and amenities including participation in general housekeeping tasks.
- Schedules and follows up on maintenance requests.
- Maintains office organization and file structure.
- Logs, files and retrieves customer packages.
- Audits files as needed or assigned.
- Schedules follow up or tour appointments.
What we look for:
- College attendee preferred.
- Previous sales experience or customer service experience a plus.
- Commitment to excellence and high standards, with acute attention to detail.
- Well-developed written and verbal communication skills.
- Works effectively with all levels of management, and a diverse general public population.
- Versatility, flexibility, and a willingness to work within constantly changing priorities.
- Ability to work independently on assigned tasks and as a member of various teams, with minimal guidance.
- Ability to meet goals and deadlines timely and consistently.
- Strong interpersonal skills.
- Availability to work during summer, holidays, and turn.
- Must be available to work a minimum of 18 hours a week.
- Adhere to after hour call policy when applicable.
As an Equal Employment Opportunity (EEO) employer, The Scion Group LLC provides job opportunities to qualified individuals without regard to race, color, ethnicity, religion, gender, sexual orientation, national origin, age, marital status, physical or mental disability, familial or military status, in accordance with applicable federal, state and local EEO laws. All candidates for employment must successfully complete pre-employment drug testing and background verification before employment is finalized.
