Experienced and Licensed Community Association Manager / Portfolio – Titan Management (Tampa)

Titan Management is a full service community association management firm providing complete support to Florida Homeowners and Condominium Associations. Titan is a privately owned business that has been serving Florida since 2009. We are an exciting, vibrant, fast-growing team currently managing over 125 community associations with thousands of homes and condominiums in Florida. Titan has an outstanding reputation within the industry and with its many clients.

Position Summary

The Community Association Manager is accountable for managing an assigned portfolio of communities to provide an agreed upon scope of services and achieve targeted service and financial goals.

Position Functions

• Communications – Identify and communicate key messages to association board members, homeowners, customer care representatives and others. Maintain property fact sheets. Conduct new board member orientations and organize training for board members.
• Architectural Requests – Review applications for compliance based on association restrictions and forward applications to appropriate board/committee with recommendation. Update customer care staff and web portal of the status of requests.
• Facilities Management and Maintenance – Establish and maintain agreed standards for operations and maintenance. Procure and manage service providers. Scheduling and conduct community and common area inspections. Provide a complete, timely and effective covenant enforcement service.
• Vendor Management – Conduct effective vendor bidding processes (bidding, hiring, monitoring) that demonstrate professional contract management practices.
• Customer Service – Ensure the timely, efficient, customer oriented handling and resolution of each inquiry, request, dispute or complaint (via telephone, e-mail and face to face) by establishing needs, investigating problems, implementing agreed solutions, and documenting as appropriate.
• Safety and Security – Contribute to safety and security for each community by developing and implementing emergency and/or disaster preparedness plans, monitoring gate access controls, overseeing water quality, and identifying other safety issues and unsafe conditions during property inspections.
• Special Projects – Effectively manage the on-time, on-budget completion of special projects that meet agreed objectives.

Knowledge and Skills

• Working knowledge of federal and state laws governing the operation of community associations
• Good working knowledge of community governing documents and rules
• Excellent people skills and proven ability to maintain working relationships with developers, boards, homeowners, vendors, and fellow employees
• Strong speaking and writing skills, with ability to communicate effectively on a variety of levels
• Strong organizational and conflict resolution skills
• Computer skills in Windows environment including Microsoft Word, Excel, Outlook

Minimum Qualifications

• 2+ years of progressively responsible experience and growth in the community association industry with experience in managing a portfolio of residential properties
• Must have a valid drivers license and current vehicle liability insurance
• Valid Florida Community Association Manager License
• Must be able to attend board meetings in the evenings and respond to after-hours emergencies as necessary

Preferred Qualifications

• Developer client experience including deficit funding
• Experience with Caliber a plus

Salary

Salary commensurate with experience and qualifications. Benefits include: holidays and vacation; medical, dental, and vision insurance; short term and long term disability; Employee Assistance Program; and life insurance.

To Apply

Please submit a resume and three professional references.

Job Type: Full-time

Required education:

• High school or equivalent

Required experience:

• Residential Portfolio Management: 2 years

Required language:

• Spanish

Required license or certification:

• Florida CAM
• https://www.indeed.com/cmp/Titan-Management?campaignid=vjcmpinfo&from=vjcmpinfo&fromjk=25fe137a10847e01