Front Desk Concierge
Brief Description
The front desk Concierge works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills, is detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
Detailed Description
- Demonstrates excellent customer service, communication and time management skills.
- Monitors Emergency Response System.
- Greets and directs Residents, guests and invitees.
- Monitors and controls Electronic Security Control Systems.
- Responds to emergency situations in a timely and efficient manner.
- Monitors and controls access to the building.
- Maintains daily log, records and forms.
- Resolves and follows-up on all complaints/issues.
- Maintains a safe and secure environment throughout the building/property(s).
- May be assigned other duties by the on-site property manager.
- Follows safety procedures and maintains a safe work environment.
- Identifies residents’ needs, answers questions, gives directions and instructions.
- Schedules access for authorized vendors to provide services to residents.
- Provides concierge type services as requested by making arrangements and reservations for residents for a variety of services.
- Maintains confidentiality of all resident and visitor information at all times.
- Follows safety procedures and maintains a safe work environment.
- Other duties as required.
Job Requirements
Education/Training:
- High school diploma or equivalency preferred.
- College level courses in business or hospitality preferred.
Experience/Knowledge:
- Two (2) to three (3) years of business experience preferred.
- Computer literacy: command of information system hardware/software is preferred.
- Effective written and verbal communication skills.
- Multiple language fluency is desirable.
- Strong customer service, communication and interpersonal skills required.
Special Requirements:
- Ability to lift 30 – 50 lbs.
- Work in an upright standing or sitting position for long periods of time
- Handle, finger, grasp and lift objects and packages
- Reach with hands and arms
- Communicate, receive and exchange ideas and information by means of the spoken and written word
- Ability to quickly and easily navigate the property/building as required to meet the job functions
- Complete all required forms.
- Ability to work extended hours and weekends based on project requirement.
- Ability to respond to emergencies on a timely manner.
Additional Details
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Job Type: Full-time
Pay: $14.00 – $14.50 per hour
Benefits:
- 401(k)
- Dental Insurance
- Disability Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Vision Insurance
Schedule:
- 8 Hour Shift
- Day shift
- Holidays
- Monday to Friday
- On Call
- Overtime
Experience:
- front desk: 2 years (Required)
- Customer Service: 3 years (Required)
- hospitality: 3 years (Preferred)
Education:
- High school or equivalent (Required)
Work authorization:
- United States (Required)
Shifts:
- Morning (Required)
- Mid-Day (Required)
- Evening (Preferred)
- Overnight (Preferred)
Working Days:
- Monday (Required)
- Tuesday (Required)
- Wednesday (Required)
- Thursday (Required)
- Friday (Required)
- Saturday (Preferred)
- Sunday (Preferred)
Application Question:
- This position pays $14.00 to $14.50 per hour. Pay will be based upon relevant experience and determined if a job offer is made. If offered a position, are you willing to accept this pay range?
Work Location:
- One location
Communication method(s) used:
- Phone
- In person
This Job Is Ideal for Someone Who Is:
- Dependable — more reliable than spontaneous
- People-oriented — enjoys interacting with people and working on group projects
- Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
- Detail-oriented — would rather focus on the details of work than the bigger picture
- Achievement-oriented — enjoys taking on challenges, even if they might fail
- Autonomous/Independent — enjoys working with little direction
- High stress tolerance — thrives in a high-pressure environment
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely:
- No
