There is a good chance you already know the Miller Heiman name as one of the most well-known and respected brands in the sales and service training industry. But what you may not know is how we have reinvented ourselves and how we have set out to reinvent the industry. At Miller Heiman Group, we have a proud legacy—built on a combination of the most experienced people in the business and the most trusted solutions in the market, built on historic brands such as Miller Heiman, Huthwaite, AchieveGlobal, Impact Learning Systems, and solutions like SPIN® Selling Conversations, Strategic Selling®, Professional Selling Skills®, and Conceptual Selling®. But innovation rules business today so we invite you to experience the bold, powerful and innovative NEW Miller Heiman Group. With newly designed solutions, technology that only we can deliver, and the world’s leading research on sales performance, you’ll see innovation in how we think, and how we drive profitable sales with our customers.
The Impact You Will Have:
The Facilitation Community Manager’s primary function is to enable a world-class training solution for our clients through the management of our global facilitation community – client facilitators, pure facilitators / faculty, and Sales Consultants (ISCs) who facilitate and support courses. This role provides information, oversight, training, support, and coaching across our portfolio of solutions to ensure our clients receive a world-class experience that appropriately represents the Miller Heiman Group brand when participating in our courses.
What You’ll Need:
- Bachelor degree in Finance, Technology or related field
- 5+ years experience in facilitation, program management, and driving learning opportunities
- Experience in a Professional Services role required; experience working closely with senior leaders required.
- Ability to develop and execute a strategic plan with internal and external stakeholders.
- Player/Coach mentality. Highly strategic, but with the ability to drive the initiatives on the ground by putting the client experience first.
- Experience and track record of transforming an existing program into a more robust function; project management experience helpful.
- Demonstrated ability to work with people remotely in a global context, fostering trust and collaboration in establishing a single, cohesive culture
- Ability to work across reporting lines in a matrix environment
- Knowledge of and experience implementing facilitator programs and using survey technology
- Strong oral and written communication skills. Excellent managerial skills
- Ability to analyze complex problems, propose effective solutions and understand and apply business vision and direction
What You Get:
- Access to some of the richest professional development programs as a part of the Miller Heiman Group / TwentyEighty group of businesses.
- A variety of benefits depending on your global region. Programs may include health benefits, life insurance, income protection and retirement savings plans with employer contributions to assist with your health & financial security today and in the years ahead.
- Access to other benefits and wellness programs for employees and families. Depending on your region, you may have access to onsite fitness facilities, a wellness stipend program or company-sponsored wellness events.
- The ability to work in a flexible work environment.
- Professional development support as we want YOU to be successful in your career. Our team will work with you to establish the goals you are trying to achieve in your profession.
A Day in the Life:
- Accountable for facilitation quality, oversight, and facilitation communications
- Accountable for the quality of the certification experience and for building and launching all certification courses
- Own strategy, experience, and enablement for Facilitator Certification
- Build, deploy, and manage engagement approach for all facilitation audiences including ISCs, Pure Facilitators, and Client Facilitators
- Develop strategy for global new product certification event roll-outs
- Drive engagement with facilitators with compelling communication and clear processes for professional growth and cross-course certifications
- Develop new, revenue-driving strategies for continuing education with facilitator community
- Planning, managing, executing, hosting Certification events [I feel like EXECUTING is tough – as this role does not have the scheduling arm. I think executing STRATEGY is more accurate.]
- Develop deep bench of master facilitators globally, ensuring in-region support
- Constant communication with facilitator community (e.g., meetings, in-person events, addressing questions, etc)
- Survey and interview facilitators regularly to capture feedback
- Share quality data back with facilitators regularly
- Create a program to remove low performers from our rosters and bring on new talent
- Build enablement education for facilitators reflecting new technologies, presentation competencies, and the latest research in adult learning and instruction.
- Develop a pipeline of world class facilitators to deliver Miller Heiman Group training programs
- Work closely with the facilitation scheduling function
- Look for trends in feedback and provide quarterly output to all Miller Heiman Group executives, including the CSOi team to drive research
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