Facilities Coordinator, CBRE/Reston, VA

CBRE Group, Inc. (NYSE:CBG), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2013 revenue).  The Company has approximately 44,000 employees (excluding affiliates), and serves real estate owners, investors and occupiers through approximately 350 offices (excluding affiliates) worldwide. CBRE offers strategic advice and execution for property sales and leasing; corporate services; property, facilities and project management; mortgage banking; appraisal and valuation; development services; investment management; and research and consulting. Please visit our website at www.cbre.com.

Division Profile:  Our management of over a billion square feet for corporate, institutional, not-for-profit and government space users around the world delivers the highest level of customer service and value, which enables clients to focus on their core business.  By partnering with our clients our approach to facilities management goes well beyond traditional service models.  Our people, by applying our knowledge, technology, procurement leverage and processes, are able to customize our delivery of services to any client’s culture and create a competitive advantage for the client.

Responsibilties:

• The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.
• Responds to client inquires and concerns.
• Ensures timely and quality service delivery to clients.
• Follows up with clients to ensure customer satisfaction.
• Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors.  Communicates work orders to technicians and assists management in resolving problems.
• Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.
• Maintains files on work orders, proposals, and department files.
• Creates vendor files and checks accuracy on completed paperwork submitted by vendors.
• Trains vendors on work order and billing procedures.
• Processes invoices and ensures proper cost center coding.
• Assists with the inspections on the facility campus.
• Uses pc and/or PDA for work order system, email, ESS and training.
• Assist with process and procedure training.
• Other duties may be assigned

Qualifications:

• High school diploma or general education degree (GED) required.
• Minimum of two years of related experience and/or training.
• Must have a valid driver’s license
• Flexibility to travel locally to other buildings within an approximate 10 mile radius
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Ability to effectively present information to an internal department and/or large groups of employees.
• Requires basic knowledge of financial terms and principles.
• Ability to calculate simple figures such as percentages.
• Ability to understand and carry out general instructions in standard situations.
• Ability to solve problems in standard situations.
• Requires basic analytical skills.
• Computer Software Skills: Microsoft Office Suite (Access, PowerPoint, Word, Excel, Outlook), would prefer experience with Corrigo
• Physical requirements include stooping, standing, walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.
• Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.