Position Summary:
- Manages the operations and maintenance of all facilities operations within a building or multiple buildings within a region.
- Leads facilities staff if applicable and assists the RFM and OSM to deliver expected service levels to the client within the prescribed budget.
- Manages the work assignments for building technicians, vendors, and contractors where applicable.
- Completes all facilities related reports accurately and on time following the client’s policies for record keeping.
Essential Functions:
- Ensure client satisfaction with site leadership team by providing a seamless interface of facilities service delivery through leadership, responsiveness and creativity that develops and maintains a positive relationship.
- Support the Regional Facilities Manager and OSM in the implementation of short and long-term facility projects.
- Recommend capital improvements and prepares operating budget reports. Prepares monthly operating budget & forecasts and completes monthly variance report.
- Supports the financial management of small projects and move projects for the local sites and overall PwC team.
- Follows the annual performance plan; accomplish Key Performance Indicators as agreed with client in the Objectives of the Performance Agreement for the position. The RFM/AFM will maintain their own monthly stats to support their self-assessments of the program.
- Oversee the appropriate monthly/quarterly/semi-annual/annual reporting as agreed with the client.
- Ensure compliance with JLL and Client minimum audit standards.
- Share innovations and best practices with the assigned owner of best practices for JLL Facilities Management and the customer.
- Coordinate the negotiations of new and existing contracts along with completing necessary vendor set up forms and reviewing Certificate of Insurance for compliance.
- Manage contractors when on site ensuring each contractor is following all client and JLL polices and ensuring the delivery of the service is completed correctly.
- Oversee the overall service delivery of the contracted services. Ensure all Client and JLL polices in regards to delivery of service, safety and compliance are followed.
- Effectively manages the JLL – computerized maintenance management system service ticket program by completing all assigned tickets from customers and the preventative maintenance program within the Service Level Agreement parameters.
- Maintains and follows the Client’s Security program and policies which includes all site audit reports.
- Manage and completes all required reports within the facility operations areas of responsibility.
- When required perform some project management support functions for the area and support the portfolio where necessary.
- Follow up with Excela and OSM on all open service delivery issues
- Provide overall small project closeout verification documentation to OSM / RFM for final approval
- Capture and verify facility physical attributes in PwC Hoteling system
- Coordinate the training and assist in the management of Fire Wardens and AED program
- Provide follow-up and assistance to OSM regarding the delivery and installation of furniture through PwC furniture contractor
FM/AFM with multiple sites:
- Coach and develop direct report employees to reach full potential, dealing directly and quickly with performance issues and positioning employees for success within the firm.
- Oversee all of the above essential functions at your location.
Required Knowledge, Skills and Abilities
- Good working knowledge and understanding of Microsoft Office software (e.g., Excel).
- Strong organizational and management skills.
- Strong interpersonal and supervisory skills.
- Knowledge of real estate, telecommunications, furniture, accounting and building systems.
- Excellent verbal and written communication skills.
- Computer proficiency.
- Strong knowledge of project management functions
Supervisory Responsibilities:
- Manage the facility operation (or operations if multiple sites), through direct employees, Landlord and third-party service providers, to ensure that all KPI and SLA are met or exceeded.
Working Environment:
- In general FMs/AFMs will work in client’s facility in Tampa which involves day to day interaction with the client’s employees; as well as day to day supervision of the delivery of service from the JLL managed services at a facility.
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JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
