Fee Collaboration/Mortgage Closer – PennyMac (Tampa)

The Home Loan Specialist I is an entry level role supporting various Channels.  The individual acts as a key contributor to facilitate efficient and effective processes that support business and customer service objectives.  Responsibilities may be limited within a specific function/channel or across functions/channels.

• Performing routine data entry and validation tasks
• Initiating third party orders (title, appraisal, hazard, flood cert, credit, etc.)
• Reviewing and validating loan documents
• Handling routine calls, emails and/or chat responses
• Assigning and distributing work loads
• Monitoring work queues and intervening as needed
• Interacting with multiple departments to expedite processing and/or issue resolution
• Performing other related duties as required and assigned
• Demonstrating behaviors which are aligned with the organization’s desired culture and values

• Must be a team player with strong attention to detail and able to work independently
• Proven track record at delivering timely and accurate information in a fast-paced environment
• Excellent critical thinking, problem solving, mathematical skills and sound judgment
• Effective time management skills to deliver work on time
• Capable communicator, written and oral
• Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
• Financial Services and, if possible, mortgage industry experience preferred
• General understanding of applicable Federal, State and Local regulations