About Us
Great Jones (https://www.greatjones.com), NYC founded and a venture-backed startup, is rethinking the $40B property management industry from the ground up. By combining proprietary, best-in-class technology with deeply experienced local teams and a network of skilled partners, our full-service offering enables property owners to achieve exceptional performance from rental ownership without the management friction or headaches.
The Great Jones platform’s custom tools and data sets enable faster, more effective decision-making and issue resolution, powering 300-500% productivity gains versus typical property managers while offering real-time transparency that delights owners and retains residents. Great Jones allows the owner of a midsize portfolio or even a few rental homes to achieve the same occupancy levels, cost savings, and sophistication as the REIT that owns tens of thousands.
The result of all of that? Trusted partnership and profitable, passive income, at last.
Job Summary
Oversee all maintenance, inspection, turnover, and renovation activities for an assigned geographic area and assist the Property Manager in determining costs associated with the improvement of residential properties. The Field Operations Manager will build and recommend scopes of work for properties, coordinate rehabilitation efforts with third-party vendors, perform quality assurance inspections, and ensure all properties exceed company standards.
Essential Job Functions
- Develop turnover and renovation scopes of work, assign and schedule projects with vendors, manage all associated projects to in accordance with scopes, create budgets, and conduct final inspections prior to residents moving in
- Recommend, negotiate, and advise homeowners of repair requests through communications with the Property Manager.
- Validate billing and payments and provide clarifications of expenses with homeowners, residents, office staff, management, vendors and associates.
- Liaise with property and senior management staff to develop an effective, proactive team which works together to achieve portfolio objectives
- Assist in developing and implementing preventive maintenance programs based on regional needs
- Manage renovation software applications to ensure updates and service requests are completed in a timely manner
- Provide appropriate value-add decisions for each property and to ensure each property meets minimum habitability standards.
- Coordinate scheduling of vendors based on location, skills, availability, and capacity to ensure turnovers are timely and provide homeowner satisfaction.
- Handle quality control issues, investigate complaints, and ensure the highest levels of customer service is provided.
- Interact with the Property Manager to ensure escalated issues are handled appropriately.
- Other related essential tasks as determined by the Property Manager
- Abide by all local, state and federal laws, including all laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and additional regulations concerning real estate or leased assets.
Minimum Requirements
- High school degree or GED is required
- 3+ years of experience in residential property maintenance, construction, or related trade is required
- Large scale residential (single or multifamily) renovation or turnover experience is preferred
Working Conditions
- Both indoor and outdoor work in all types of weather
- May be required to sit and stand for several hours at a time, to climb up and down stairs several times each day, use ladders to perform duties, and to lift no more than 50 pounds with ease.
- Computer, tablet, keyboard, phone, fax, scanner, and copier
Job Type: Full-time
Salary: $55,000.00 to $60,000.00 /year
Experience:
- Property Maintenance or Construction: 3 years (Required)
Education:
- High school or equivalent (Required)
Work authorization:
- United States (Required)
Work Location:
- Fully Remote
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Flexible schedule
- Parental leave
- Professional development assistance
Company’s website:
