Responsibilities:
- Repair and perform preventative maintenance on the full line of black and white and color digital copiers and printers
- Establish and maintain a professional relationship with each individual customer
- Will be assigned to and is responsible for an individual territory
- Responsible for focusing to the key productivity objectives including gross calls per day, efficiency rating, response time commitments and parts costs per call, amongst others
- Manage and maintain accurate parts inventory
- Will provide support to the Zeno Office Solutions Sales Department ensuring complete customer satisfaction
Qualifications:
- High School diploma or equivalent. 2+ years printer/copier service or industry related experience preferred.
- Entry level will be considered with technical school diploma or Associates degree
- Strong customer service skills
- Strong relationship management skills with customers and personnel within the organization required
- Strong organizational skills and ability to use troubleshoot digital copiers, printers and basic network problems is required
- Strong computer/networking skills
- Ability to work evening and weekend hours during peak periods
- Must have strong ethics and work as an effective, collaborative team member.
- Ability to work under stress/pressure to meet deadlines and financial objectives
- Ability to travel to customer sites, offsite meetings, company related functions, etc. with short notice
- Valid driver’s license and a minimum level of auto insurance coverage will be required
- Reliable transportation to travel to customer sites
Physical Demands/Working Conditions:
Physical demands:
- Standing, hearing, sitting, walking, speaking, regular application of basic manual skills (driving, keyboard, eye/hand coordination)
- Must be able to lift up to 50lbs
Mental demands:
- Problem-solving, verbal communication, customer contact, comprehending technical documents & instructions, multi-tasking, mental acuity
Zeno Office Solutions, Inc. is a world class company that specializes in creating exceptional customer experiences by providing the finest quality products, document imaging solutions and service to our clients.
Zeno Office Solutions, Inc. has recently joined forces with Xerox Corporation which is creating many new opportunities for success minded people. We are currently seeking a Service Technician for our Orlando, FL location.
EOE. Qualified women and minorities encouraged to apply.
Apply Link: https://zenosolutions.applicantpool.com/jobs/6846.html
