Full Job Description
Job Purpose
The FORTIFIED Project Manager plays a critical role in an organization with a growing number of programmatic partners, working across IBHS’ FORTIFIED programs providing support to administering and managing FORTIFIED related grant programs. The FORTIFIED Project Manager works with both external grant administrators as well as internal technical and audit teams to ensure organizational effectiveness regarding supporting program partners, especially those in Alabama, North Carolina and South Carolina.
This position will also have eligibility determination, evaluation audit, re-designation audit duties as well as responsibility for direct communication with partner organizations. The position will be a resource for all IBHS/FORTIFIED staff as it relates to grant program support.
Essential Duties and Responsibilities
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties:
- Verifies accuracy and ensures compliance with established internal control procedures by completing quality assurance checklists for submitted evaluation forms, re-designation forms, eligibility reviews and documentation.
- Adheres to internal control systems in FOCUS platform(s); recommends new policies and procedures as appropriate.
- Communicates effectively with internal and external partners.
- Issues designations within delegated authority.
- Prepares special audit and control reports by collecting, analyzing, and summarizing operating information and trends, as directed by the Quality Assurance Administrator and the Director of FORTIFIED Engineering.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Serves as an authority on compliance with FORTIFIED Home Standards.
- Serves as an authority on various FORTIFIED related grant program requirements.
- Acts as point of contact (POC) for 3rd party grant program administrative teams.
- Has primary responsibility for responding to and closing RFI (requests for information) and support ticket requests for grant program administrators and participants.
- Responds to other RFIs and support tickets as assigned.
- Works closely with business development staff and Managing Director to support on-going and future FORTIFIED grant programs.
- Works with the Quality Assurance Administrator and Director of FORTIFIED Engineering to update and maintain quality assurance checklists.
- Works with continuing education project manager to maintain and build FORTIFIED inventory of continuing education approvals
- Works with CRM Specialist to maintain inventory of provider credentials in the FORTIFIED Provider Network
- Assists with administrative tasks related to efficient management of Tampa office as well as other duties as required.
Competencies
Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
Customer Orientation – The ability and willingness to relate to internal and external customers in an open and friendly manner to achieve desired outcomes. In addition, provide timely, and clear constructive feedback, including potentially negative outcomes to external stakeholders (eg. minimize submission of insufficient documentation or relay denial of designation).
Focus on Quality – Consistently adheres to an enforces established high-quality standards of program and strives for continuous improvement. Displays a high attention to detail and organization.
Learning Ability – The ability to absorb new information from a variety of sources in a short time frame. Can use new information to improve processes and decision making.
Dependability – Works as a team member, treats others with respect, reflects a positive attitude. Displays personal commitment to the workplace, is punctual and manages time off appropriately.
Critical Thinking & Decisiveness – Highly motivated self-starter with the ability to define problems or obstacles, consider alternatives and consequences and offer workable solutions. Seeks appropriate advice when necessary.
Integrity – Adherence to standards, values and rules of conduct associated with IBHS culture. Exhibits high levels of trustworthiness with confidential information or documents.
Problem Analysis – The ability to detect problems, recognize important information, and link various data; to trace potential causes and look for relevant details. Uses good judgment. Demonstrates ability to recognize, identify, clearly isolate and define problems. Weighs relevance and accuracy of information.
Knowledge, Skills & Abilities
Education/Experience –
High School Diploma required. Bachelor’s Degree preferred.
A minimum of 1-3 years practical experience in building construction, roofing, permitting, code enforcement, home insurance underwriting or a related field is preferred. Candidate should possess a thorough understanding of building construction terminology and concepts.
Computer Skills – Intermediate proficiency in Microsoft Office products, ability to learn proprietary software; advanced proficiency in other office environment utilities (fax, scanner, copier, etc.)
Language Skills – Intermediate to advanced proficiency with the English language (speaking, reading, writing) is required. Must be capable of holding a conversation both in person and over the telephone. Must have good written communication skills to be able to relay information by email and write documentation.
Mathematical Skills – Ability to work with higher mathematical concepts, such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Skills – Ability to exercise good judgment under limited supervision. Can apply common sense understanding to carry out detailed, but uncomplicated written or oral instructions. Ability to deal with problems involving few concrete variables in standardized situations. Ability to deal with “best-of” decision making when choices aren’t always black and white. Ability to multi-task and be persuasive.
Conflict Management and Negotiation Skills – Ability to navigate, negotiate and resolve tough issues. Dealing with intense emotions or deeply held beliefs; ability to deescalate controversial topics or conversations; desire and approach to achieve a win/win resolution if possible.
Integrity and Confidentiality – Keen awareness of high level of sensitive information, unwavering commitment to confidentiality; ability to be viewed as resource to management team and employees alike.
Networking Skills – Superior ability to develop and maintain relations, alliances and coalitions within and outside the organization and to use them in order to obtain information, support and cooperation.
Working conditions
Work is performed indoors, climate adjusted with mild noise and light fluctuations. A typical office environment where desks, rolling chairs, supply boxes, etc. may present an occasional hazard. Travel is limited.
Physical requirements
- Visual Acuity – close visual acuity to perform an activity such as computer typing, extensive reading, preparing and analyzing reports, documenting minutes of a meeting.
- Hearing – Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
- Talking – Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Walking – Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
- Standing – Particularly for sustained periods of time.
- Sitting – Particularly for extended periods of time.
Direct reports
This position does not supervise others.
We REWARD YOUR Best Work!
IBHS believes in recognizing and showcasing your best work! Our robust benefit and compensation package is designed to reward highly successful performers. We care deeply for our team and surround them with generous benefit solutions that allow for work/life balance and the ability to positively impact their lives now and in the future.
IBHS welcomes and encourages diversity among our team. Our team is built stronger through a diverse set of team members, values, perspectives and thought processes.
Won’t you help further the resiliency movement and join OUR team ~ see what you can accomplish in the next step of your career!
This position is in the USF area of Tampa.
Drug Free Workplace – E-verify employer
Job Type: Full-time
Pay: $23.00 – $26.00 per hour
