Front Desk Agent
Hourly
Palm Harbor, FL
Requisition ID: 1263
POSITION OBJECTIVE
Responsible for answering, directing, dispatching, logging all requests (internal/external) that come into the switchboard as well as attending to guest needs, including but not limited to, guest registration, check-out and cashiering. Answer internal and external telephone calls in a friendly and courteous manner. Direct all calls in a timely and accurate manner, assisting with basic questions whenever possible to provide great customer service. Actively coordinate communications within the resort, including guest tram service, emergency procedures, alarms, and life safety.
ESSENTIAL JOB FUNCTIONS
- Promptly answer the telephone calls, greet callers with a positive and clear voice. Listen attentively to the caller to ascertain the purpose of the call to ensure connection to another department is accurate.
- Accurately transcribe messages as requested. Input and retrieve those messages when asked, reading and verbally reciting message for the guest.
- Answer basic questions regarding the resort, amenities and operations to prevent unnecessary transfers.
- Be responsive to guest’s requests.
- Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Guest Loyalty Program and provide recognition and benefits to all present members.
