Front Desk Agent – Quality Inn and Conference Center (Tampa)

by | Oct 9, 2017 | Job Opportunities

SUMMARY STATEMENT

Quality Inn & Conference Center Tampa is a 255 room hotel with 2 outdoor pools and banquet facilitates. The hotel is seeking candidates interested in the Guest Service Agent position. This person is responsible for checking guest into and out of the hotel as well as answering phone calls and customer inquiries. They must also assure highest possible level of visitors and guest satisfaction by providing superior customer service.

PRIMARY DUTIES AND ACCOUNTABILITY

Room Assignments, Changes, and Issues

  • Checks guests into and out of hotel in an accurate, speedy, and courteous manner
  • Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transaction in the appropriate accounts
  • Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
  • Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transaction, customer service and maintenance issues.

Guest Service

  • Offers guests assistance whenever possible
  • Responsible for resolving escalated customer relations issues
  • Answers inquiries pertaining to hotel policies and services
  • Must respond to and follow-up on all guest requests to ensure customers are satisfied with hotel’s services and accommodations.
  • Responsible for positively representing and promoting the property.
  • Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned

  • Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with necessary supplies
  • Properly compiles, complete, and distributes reports to all management and relevant staff.
  • Reports any maintenance, security, or safety issues to the appropriate staff
  • Other duties as requested by supervisor or ownership

SKILLS, EDUCATIONAL BAC KGROUND AND EXPERIENCE

  • High School Diploma or GED required.
  • Previous front desk experience highly preferred.
  • Experience working with ChoiceADVANTAGE preferred but not necessary.
  • Prior experience using Windows based software including Microsoft Word, Excel and Outlook highly preferred.
  • Excellent organizational and prioritization skills.
  • Ability to work well and collaborate with others.
  • Superior customer service skills.
  • Excellent communication skills.
  • Must be required to stand for an extended period of time.
  • Able to work a flexible schedule (including weekends, evenings, nights and holidays)

Job Type: Full-time

Required experience: