| Purpose of the Position:
To efficiently check a guest in or out of the hotel in a professional and competent manner.
Responsibilities:
- Know your work schedule and follow it with reliability.
- Work in a cooperative and friendly manner with fellow associates.
- Maintain professional attire and personal hygiene.
- Maintain a clean, neat and orderly work area.
- Perform your job according to standard operating procedures.
- Read, understand and follow all policies, procedures and practices as stated in the Associate Handbook.
- Implement management company and hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA Hazcom program and safe lifting techniques.
- Utilize protective equipment, when applicable.
- Promptly report substandard (unsafe) conditions to supervisor.
- Promptly report accidents, injuries, property damage or loss to supervisor.
- Keep accurate communication flowing freely among all hotel departments.
- Inform management promptly of any work-related problems or guest complaints.
- Practice “aggressive hospitality” and provide guest satisfaction.
- Promote the hotel through goodwill, courtesy and a positive attitude.
- Attend all scheduled training classes and meetings.
- Train other associates as directed by management.
- Continue to learn and grow in your position.
- Perform any reasonable request as assigned or directed by management.
- Provide for a safe work environment by following all safety and security procedures and rules.
- Arrange for reasonable accommodations for person(s) with disabilities.
- Assist person(s) with a disability.
- Comply with all applicable federal, state and local laws and ordinances as they apply to the hotel, guests and associates.
Essential Job Functions:
- Has complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- List and identify handicapped guests with room number and nature of handicap.
- Promptly, accurately and efficiently know how and where to post all charges.
- Cordially greet all guests, handle guest registration and room assignments, accommodating special requests whenever possible. Assist in pre-registration and blocking of reservation when necessary.
- Have thorough knowledge of hotel credit and check cashing policies and procedures and adhere to them.
- Cordially handle guest check-ins and check-outs accurately and efficiently and in a friendly and professional manner.
- Know and follow cash handling procedures.
- Properly receive money from guests for payment of hotel charges and make correct change.
- Properly handle checks and credit cards received form the guest for payment of hotel charges in accordance with management company’s accounting and credit card policies and procedures.
- Issue of safety deposit boxes to guest when requested, using hotel’s policies and procedures.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, take some day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and walk procedures.
- Have knowledge of hotel property, hotel staff and hotel services with hours of operation. Give clear directions to hotel facilities for inquiring guests.
- Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
- Comply with all applicable laws.
- Assist persons with a disability.
Marginal Functions:
- Assist PBX with switchboard during their breaks.
- Report to supervisor when supplies are needed.
- Take baggage to guest’s rooms.
Job Knowledge, Skills and other Responsibilities:
- Able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service required.
- Understand and efficiently and accurately operate a computer.
- Sit or stand for varying lengths of time, sometimes for long periods.
- Use arithmetic to accurately check totals and make correct change.
- Read maps and give clear directions.
- Memorize the hours of operation for the hotel facilities.
- Operate the safelock equipment.
- Efficiently operate the PBX and related equipment.
- Lift up to 40 pounds, such as guests’ baggage.
- Know and administer first aid.
- Direct evacuation in an emergency.
- Operate emergency equipment.
Job Type: Full-time
https://www.indeed.com/cmp/Hilton?campaignid=vjcmpinfo&from=vjcmpinfo&fromjk=0a9626bd3110ca18 |
