Office Specialist 2ID3788
Pay Range Starting rate of pay: $15.24/hr
Close Date:2/5/21
Working Title: Front Desk Coordinator
Location: 440 Court Street, Clearwater, FL 33756
Pinellas County Government is currently hiring a Front Desk Coordinator to support high volume office work and provide specialized customer service support for the Building Service Department and Development Review Services Department. The position involves performing delegated administrative tasks and advanced clerical, accounting, and public contact work in an automated office environment.
The ideal candidate will be able to politely and professionally engage with a wide range of customer types, manage the customer intake and queuing process, and be able to identify ways in which to direct the customer to the appropriate work station to address their specific permitting needs. The ideal candidate will also have the ability to utilize the County’s Geographic Information System (GIS) to look up property information, research issues, and provide general information. Emphasis is placed on exhibiting extreme tact and courtesy in resolving work related problems or customer disputes and independent judgment is required in making frequent decisions. Decisions concerning departures from standard policies and procedures are normally referred to a supervisor for action. Work may involve researching problems and recommending solutions for approval. A strong knowledge of departmental policies and procedures is required to handle problems or difficult customer contacts.
Position Specific Requirements
- At least 3 years of office support experience dealing with administrative matters, customer accounts, and service problems; general clerical and office experience in the use of computers and related office equipment; or
- An equivalent combination of education, training and/or experience.
Additional Requirement
- Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
Highly Desirable
- Bilingual (English & Spanish) is preferred.
- Permitting software (e.g. Accela) experience a plus.
- Extensive calendar management and SharePoint experience.
Illustrative Tasks
- Exceptional customer service greeting members of the public and managing the queuing system.
- Provides information, assistance, and services to the general public, employees, and others in person, through computer business applications, by telephone, or by other forms of communication.
- Delivers support and assistance to others as well as higher level staff in performance of a wide range of county wide missions, functions, and activities.
- Operates a computer, phones, and other equipment to provide information, resolve routine problems or complaints completing tasks that may include data entry, data retrieval, and coordination with other units.
- Performs regular administrative office support for activities that may require core experience in a program or assignments.
- Researches, compiles, sorts, tabulates, summarizes and communicates information from rules, regulations, guides, policy manuals, customer sources, computer data, reports, files, and other sources.
- Maintains and processes records of purchasing activities; inspects and ensures quantity, quality, and timeliness of goods and services against purchase specifications to accept or reject goods as indicated plus may sign for delivery as well as resolve problems with vendors through payment processes.
- Checks work processes and requests, orders, purchases, forms, work orders, and other administrative information.
- Plans and confirms required information, filings, bills, expenditures including the preparation of requisitions; orders supplies, equipment and materials.
- May operate office equipment, transcription equipment, printers, copiers, and other assignment specific equipment.
- May send, deliver, pick up, receive and distribute mail, supplies, materials, tools, and equipment.
- Maintains appointment calendars, schedules plus researches and assembles information for others.
- May relieve or fill in for other employees.
- Performs related work as assigned or required.
Knowledge, Skills and Abilities
- Knowledge of business English, spelling and punctuation.
- Knowledge of standard office practices, procedures and equipment.
- Knowledge of the principles and practices of cashier functions.
- Skill in data entry, accurately at a reasonable rate of speed.
- Ability to receive the public with tact, patience and courtesy.
- Ability to sort paperwork, file and otherwise acquire information to perform basic county government office assistance.
- Ability to apply computer applications and software and complete data entry and word processing functions.
- Ability to understand and carry out basic and written instructions and keep records.
- Ability to compose and prepare routine communications.
- Ability to make arithmetical computations with speed and accuracy.
- Ability to sit, stand, lift, and perform physical labor to complete location specific assignments including inspections, material inventory control, and other tasks.
