$14.50 – $15.00 an hour
The Ambassador of First Impressions (Receptionist) acts as a firm receptionist, creates a positive first impression on behalf of the firm, performs job functions with a high level of confidentiality and directs clients to the proper person in a professional, accurate, and timely manner.
Qualifications
- Professional, neat appearance and demonstrates effective telephone etiquette
- Friendly, well organized and enjoys dealing with people
- Prior experience with a multi-button programmable console telephone
- AA degree or college experience
- Above average knowledge of appropriate software—Microsoft Operating System, Outlook, Internet Explorer, Word, Excel, and Publisher
- Strong planning, organizational, and follow-up skills
- Strong verbal and written communication skills
- Excellent attention to detail
- Ability to handle multiple tasks, in a timely manner, on a continual basis
- Ability to ensure a culture of accountability, integrity, and respect through interpersonal skills
- Ability to create and foster a trusting and engaging work environment
- Demonstrates firm’s core values, exuding behavior that is aligned with corporate culture
Major Responsibilities
- Act as a firm receptionist by answering calls in a timely, friendly, professional, and courteous manner. This position also provides assistance and information required and connects the caller to the desired recipient
- Greet those entering the office in a professional manner and guide or direct them to the appropriate destination
- Speak clearly, using appropriate grammar and proper telephone etiquette
- Receive and redirect all incoming faxes, forwarding them to the appropriate business segment
- Open incoming firm mail, followed by scanning and routing to appropriate individuals and/or business segments, and collect outgoing mail for daily postal service pick-up
- Receive incoming FedEx packages and route to appropriate individuals or business segments. Also responsible for processing outgoing FedEx requests, including charging to appropriate business segment and delivering to FedEx drop-off location
- Order, receive and manage general office supplies within firm guidelines
- Order BKS branded envelopes
- Order DEX and Modular printer supplies
- Order and maintain kitchen supplies
- Keep copy room and kitchens neat and tidy at all times
- Manage offsite storage – delivery, retrieval, shredding, update and manage index with assistance from each business segment
- Maintain contact list
- Phones – order headsets, order phones and DID’s, program user phones with name on display and email notification as need, add/remove call forwarding
- Update night time, meeting and holiday greetings on phone system
- Contact vendors for pricing and service requests – Digital South, Good Earth, Pro Shred, Tampa Beverage Solutions, etc.
- General administrative duties and clerical support
- Serve as backup building representative
- Serve as backup Fire Warden
- Assist Business Segments with large print jobs, assembly of binders, etc.
- Scanning for all business segments
- Look for opportunities to improve the firm, business segment and processes. Bring issues and discrepancies to appropriate leadership
- Assist partners and colleagues, as needed
- Assist with event/meeting planning, including onsite large meetings for all business segments (setup, ordering food, invites and clean up)
- Clean, straighten and maintain neat and tidy conference rooms and reception area
- Manage projects as requested
- Maintain procedures manual to ensure consistent processes/procedures
- Other duties as assigned or requested
General
This job description is intended to describe the level of work required of the person performing the job and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the firm. All requirements may be modified to reasonably accommodate physically or mentally challenged colleagues.
Job Type: Full-time
Salary: $14.50 to $15.00 /hour
Experience:
- Receptionist: 5 years (Preferred)
- Data Entry: 5 years (Required)
- Computer proficienty: 5 years (Required)
Education:
- Associate (Required)
Location:
