The Country Inn & Suites Tampa Airport North is one of the newest hotels In Tampa, Florida. We opened this property in 2010 and renovated the entire hotel last year!
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required immediately or even in the future. This would be contingent on your progress and working with the GM directly. The Hotel operates 24 hours a day and 7 days a week.
All applicants:
– MUST HAVE HILTON, MARRIOTT, IHG OR RADISSON EXPERIENCE.
· Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to /understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
· Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank.
· Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
· Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
· Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications — All scenario’s will be explained during training and you will always be in touch with the GM for any and all questions as the building is only 8 years old with ZERO problems.
In case of an emergency, Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keep the corridors and service area neat at all times.
· Adheres to all Brand company policies and procedures.
· Follows safety and security procedures and rules.
· Knows department fire prevention and emergency procedures.
· Utilizes protective equipment.
· Reports unsafe conditions to supervisor/manager.
· Reports accidents, injuries, near-misses, property damage or loss to supervisor.
· Provides for a safe work environment by following all safety and security procedures and rules.
· All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
· Assists other Front Desk Personnel when need.
· Perform any related duties as requested by supervisor/manager.
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
· Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
· Prior hospitality experience MANDATORY!
· Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
· Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
· Ability to read, listens, and communicates effectively in English, both verbally and in writing.
· Ability to access and accurately input information using a moderately complex computer system.
· Hearing and visual ability to observe and detect signs of emergency situations.
PHYSICAL DEMANDS
· Ability to stand and move throughout front office and continuously performs essential job functions.
· Stand 95% of shift
· Lifting up to 25 pounds maximum.
· Occasional twisting, bending, stooping, reaching, standing, walking.
· Frequent talking, hearing, seeing and smiling.
Job Type: Full-time
Salary: $10.00 to $14.00 /hour
Experience:
- Hotel: 2 years (Required)
- Hospitality: 2 years (Required)
Education:
- High school or equivalent (Required)
Work Location:
- One location
Administrative Duties:
- Stocking supplies
- Sorting and sending mail
- Answering and routing phone calls
Financial Duties:
- Processing payments
This Job Is:
- Open to applicants who do not have a college diploma
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekends required
