Job ID 2020-1452
Category Customer Service
Type Regular Full-Time
Starting Pay Range $13.38-$16.86/hr
Basic Purpose
The Front Desk Receptionist serves as the face of PSTA, and is the first, and sometimes only, person whom our guests will meet or talk to over the phone. This person must be friendly and welcoming at all times, and needs a great deal of organizational skills to perform the many tasks assigned. He/she must be both an excellent communicator and a strong administrator, and must be able to multi-task, problem solve, and comfortably interact with individuals of all professional levels and backgrounds.
He/she performs a variety of customer service skills, typing, front desk tasks, money handling, and clerical duties to support the daily activities of the Authority and the Marketing Department.
Essential Functions
Opens/secures the lobby area. Warmly welcomes and directs visitors who come to the front desk and keeps lobby area safe and neat.
Responds to incoming administrative telephone calls, screens and directs callers to the appropriate person or department with minimal delay; takes accurate messages.
Provides excellent customer service by answering basic questions, such as brief explanations of the products, programs, and services the Authority offers.
Answers routine requests for information, provides copies of vendor application forms and DART application forms.
Sells tickets, and passes; responsibly handles funds, maintains a balanced cash box. Keeps accurate inventory and interfaces with Finance Department to ensure adequate supplies are on hand at all times. Processes orders from the PSTA on-line store, Tickets-by-Mail Program, telephone and walk in sales. Prepares weekly report and forwards to the Finance Department.
Processes the Lost and Found articles; tags/logs found items, keeps organized inventory, responds to all inquires, assists customers with retrieval, and makes arrangements for disposal according to PSTA policy.
Composes correspondence for the Special Disabled Citizen Program, and maintains applicant database.
Maintains logs (room reservation, security access badges, day off calendars, Board Report/meeting agenda). Requests early/late lobby door and facility gate access.
Distributes employee and vendor paychecks to authorized parties.
Maintains schedule rack in the front lobby and posts various notices.
Collects payment for public records and bulk ticket sales.
Maintains company directory and guidelines for incoming calls, walk-ins and mail distribution.
Acts as a liaison to promptly alert appropriate staff regarding the Emergency Alarm Panel in the lobby, also malfunctioning doors, elevator and meeting room temperature controls.
Provides vending machine refunds and notifies Purchasing if machine repairs are needed.
Maintains reference guide and position instruction manual. Provides training for Front Desk relief personnel.
Schedules FedEx pickups. Receives and distributes packages.
Checks in bid documents according to outlined procedure and accepts subpoenas and summons. Distributes to the appropriate employees.
Performs a variety of clerical duties such as typing, filing, proofreading, reproducing documents, collating reports, distributing documents, preparing financial spreadsheets, managing calendars, and ordering office supplies.
Serves as a back-up in the absences of the Human Resources Department and the Executive Department Administrative Assistant.
Performs additional duties as assigned to assist the function of the Marketing Department.
Minimum Qualifications
Education: High school diploma or G.E.D. supplemented by courses or training in typing and general office practices. Associate’s or Bachelor’s degree preferred.
Experience: Two years Customer Service or Receptionist/Front Desk experience, or performing other related clerical work, which includes the operation of standard office equipment and basic knowledge of Microsoft Office (Word, Excel). Experience working on computers and multi-line telecommunication systems.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of: Business telephone etiquette; general office procedures and practices; operation of general office equipment; the use of correct grammar, spelling and punctuation and accounting. (Microsoft Excel, Access, Word)
Skilled in: Typing 40 words/minute; greeting the public in a courteous manner; effective verbal communications; proper telephone etiquette.
Abilities: Exercise initiative within standardized procedures; demonstrate good verbal communications; answer telephone enquiries in a courteous manner; handle diverse situations in a calm and professional manner while facing constant interruptions, lift boxes of documents and items found on vehicles, establish and maintain effective working relationships with all employees and the general public; perform routine clerical duties; understand and follow oral or written instructions.
PSTA offers great training and career development opportunities. Learn more here: PSTA Professional Development
PSTA is an Equal Employment Opportunity Employer. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws.
PSTA complies with the Americans with Disabilities Act (ADA), to provide reasonable accommodations for persons with disabilities. If you have a disability that requires accommodation during the application or interview process, please call Human Resources at 727-540-1854.
PSTA is a Drug-Free Workplace.
PSTA is a Drug Free/Smoke Free Workplace.
PSTA is an Equal Opportunity Employer.
