Job details
Job Type Full-time
Number of hires for this role 1
Full Job Description
We currently have an exciting opportunity for a Front Office Manager and are actively looking to meet the best and brightest talent that the hospitality industry has to offer. We would welcome the opportunity to speak to you regarding this position as well as to answer any questions you might have regarding the company.
The Front Office Manager will be responsible for the management of all Front office functions and team members. As a Front Office Manager, this role directs, implements, and maintains a service and management philosophy that serves as a guide to respective team members. The ideal candidate for this role is highly communicative with superb customer and team member relation skills
Primary Responsibilities:
- Supports day-to-day operations, to ensure for quality standards and meeting the expectations of the customers on a daily basis.
- Encourages and building mutual trust, respect, and cooperation among team members
- Handles team members’ questions and concerns.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts,
- Participates in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Strives to improve service performance.
- Observes staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Supports training of team members on adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supports same-day selling procedures to maximize room revenue and property occupancy.
- Understands the impact of Front Office operations on the overall property financial goals and objectives.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Encourages team members to provide excellent customer service within guidelines.
- Handles guest problems and complaints seeking assistance from supervisor as necessary.
- Interacts with guests to obtain feedback on product quality and service levels.
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to team members, including setting performance standards and monitoring performance
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Establishes and maintains open, collaborative relationships with team members and ensures team members do the same within the team.
- Ensures recognition of team members is taking place across areas of responsibility.
Qualifications:
- High school diploma or GED
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
- Previous Front Office management experience is required.
- Excellent verbal and written English communication skills, with a second language helpful.
- Brand experience preferred.
- Experience with a 200+ room property preferred.
- The ability to access, retrieve and leverage info from the hotel property management system is expected.
- Must be able to effectively communicate both verbally and written, with all levels of team members and guests in an attentive, friendly, courteous, and service-oriented manner.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and team members in an attentive, friendly, courteous, and service-oriented manner.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain the confidentiality of information
- Strong leadership and communication skills
- An aptitude for self-motivation
- A can-do attitude and a hands-on approach to hotel management
- Strong computer skills
- A flexible schedule that allows you to be available days, nights, holidays, and weekends based on the demands of the hotel
- Must be effective at listening to, understanding, and clarifying concerns raised by team members and guests.
Our Company
It all began in 2006 with three Value Place hotels. Since then, through a series of development projects and acquisitions, we have grown to become the fourth largest hotel owner-operator in the United States. Our company, which has offices in New York City, Dallas, Chicago, and Richmond, Virginia has a $3.0 billion portfolio of 99 independent and premium-branded hotels containing more than 13,000 guestrooms across 30 states and 75 cities, including two experiential hotels in New York City. We have 3,600 team members across the country and operate hotels under 19 brands, including Marriott and Hilton.
We are a recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and the Hilton Legacy Award for Top Performer. For the TWA Hotel, we won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) and the ULI New York Excellence in Hotel Development Award. MCR was also named one of Fast Company‘s Most Innovative Travel Companies of 2020.
What We Offer
- We offer medical, dental, and vision insurance to our team members
- 401(k) Retirement plan – MCR will match a percentage of what you invest into your retirement
- Paid vacation and sick time
- Incentive-based bonuses
- Throughout your career with MCR we will ensure your success by providing training and career growth opportunities
The Company and its corporate affiliates are Equal Opportunity employers. The Company and its affiliates do not discriminate on the basis of race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.
Job Type: Full-time
Pay: $50,000.00 – $55,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Holidays
- Night shift
- Weekend availability
Work Location:
- One location
Work Remotely:
- No
Work Location: One location
