Front Office Manager – (ST.00000R)
Primary Location: Florida-St. Petersburg-St. Petersburg Hilton
Work Locations: St. Petersburg Hilton 333 1st Street South St. Petersburg 33701
Job: Front Desk
Organization: Remington Properties
Schedule: Full-time
Job Posting: Jan 29, 2019, 12:21:08 PM
What you will be doing
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Have complete understanding of Front Office staff’s job descriptions and duties and be able to perform duties at any given time.
Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
What we are looking for
High work ethic, self-initiative , independent judgment
Proven customer service and problem solving experience
Regular attendance according to established guidelines
May be required to work varying schedules to reflect the business needs of the property
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
